Customer Service Director

3 days ago


Solna Municipality, Sweden TN Sweden Full time

Key Responsibilities

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Lead a team of approximately 25 Customer Logistics colleagues, including 6 direct reports.

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Strengthen the Customer Logistics team by focusing on improving Arla's partnership with customers.

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Develop a continuous improvement mindset both internally and with customers.

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Be a key part of our customer partnership and influence future development.

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Link logistics with the sales organization and work closely with Arla's Sweden Head of Sales and Foodservice.

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  • University degree required.">
  • Prior experience in managing people and leading through others is necessary.">
  • Sales, logistics, or customer relationship development experience is valuable.">
  • FMCQ experience is an asset.">
  • Skills and experience in working with continuous improvements and optimization using Lean principles are required.">
  • Proficiency in speaking and writing Swedish and English is necessary.">
  • Leadership skills and ability to guide coworkers to positive outcomes are essential.">
  • Proactivity and teamwork are expected.">
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Benefits

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Arla offers a positive and collaborative culture that brings out the best in you.

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Professional development and promotion opportunities are available.

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Collective agreement ensures good and competitive working conditions.



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