Technical Service Representative
6 days ago
We are seeking a highly skilled and experienced Field Applications Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for delivering exceptional customer service, providing technical support, and driving business growth.
Key Responsibilities- Customer Support
- Provide technical assistance to customers via phone, email, and on-site visits to resolve issues and improve product performance.
- Collaborate with cross-functional teams to identify and address customer needs and concerns.
- Training and Development
- Design and deliver training programs to customers on our instrumentation and products.
- Develop and maintain training materials, including user guides, instructional videos, and online resources.
- Instrumentation Support
- Perform instrument qualification and validation to ensure compliance with regulatory requirements.
- Provide technical support for instrument installation, maintenance, and repair.
- Business Development
- Identify and pursue new business opportunities through strategic partnerships and collaborations.
- Develop and maintain relationships with key customers and stakeholders.
- Quality and Compliance
- Ensure adherence to quality and regulatory standards in all aspects of the job.
- Participate in quality audits and provide input on process improvements.
- Education and Experience
- Bachelor's degree in a relevant field, such as life sciences, engineering, or a related field.
- Minimum 2 years of experience in a technical support or applications role.
- Skills and Qualifications
- Strong technical knowledge of laboratory instrumentation and equipment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.
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