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Customer Service Representative

2 months ago

Gothenburg, Västra Götaland, Sweden CIC Operations Göteborg AB Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at CIC Operations Göteborg AB. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is seamless and memorable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Assist with guest inquiries and provide information about hotel services, amenities, and local attractions.
  • Collaborate with other departments to ensure seamless service delivery, including housekeeping, food and beverage, and maintenance.
  • Maintain a clean and organized workspace, adhering to hotel standards and protocols.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proven customer service experience in a fast-paced environment, with a strong focus on delivering exceptional service.
  • Ability to work in a team environment, with a positive and flexible attitude.
  • Basic knowledge of hotel operations and services, with a willingness to learn and grow.
  • Fluency in English and Swedish, with the ability to communicate effectively with guests and colleagues.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including discounts on hotel stays and services.
  • A chance to work with a talented and dedicated team, passionate about delivering exceptional customer service.
  • Opportunities for professional growth and development, with training and support to help you succeed in your role.