Customer Service Specialist

2 weeks ago


Gothenburg, Västra Götaland, Sweden Zinzino Full time

At Zinzino, we are committed to inspiring health and wellness for our customers, family, and friends. We are seeking a highly motivated and customer-focused Spanish speaking Customer Support Representative to join our Support department.

About the Role

We are looking for a talented individual to provide exceptional customer service to our Spanish partners and customers via telephone, email, and chat. You will be responsible for resolving customer inquiries, addressing complaints, and providing administrative support as needed.

Key Responsibilities

  • Provide timely and effective support to Spanish partners and customers via multiple communication channels.
  • Assist with administrative tasks, including database management and invoice cases.
  • Register, handle deviations, and follow up on customer concerns.
  • Address customer complaints and resolve issues in a professional and courteous manner.

Requirements

  • Native-level fluency in Spanish, both speaking and writing.
  • EU-citizenship is required.
  • Fluent in English, both spoken and written, with additional language skills a plus.
  • Strong communication and problem-solving skills.
  • A positive attitude and excellent customer service skills.

Desired Qualifications

  • Previous experience in customer service or a related field.
  • Knowledge of Zinzino products and services a plus.

Workplace and Culture

As a member of our team, you will be part of a fast-growing health and wellness company with a global footprint. You will work in a fun, skilled, and highly motivated team that values collaboration and continuous learning.



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