International Customer Service Specialist

1 month ago


Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time
Job Description

We are currently seeking a highly skilled and customer-oriented International Customer Service Specialist to join our team in Gothenburg, Sweden.

Key Responsibilities
  • Daily correspondence with customers regarding containers and shipment handling
  • Effective communication and collaboration with other departments such as sales, accounting, operations, and equipment control
  • Communication with ONE offices worldwide to ensure seamless service delivery
  • Maintenance and enhancement of quality standards to deliver exceptional customer service
Requirements
  • Minimum 1 year of experience in customer service and/or shipping industry
  • Fluency in Swedish and English, both verbal and written
  • Good working knowledge of modern IT systems, including Google Workspace and MS Office
  • Excellent problem-solving skills, with a can-do attitude and ability to work independently and as part of a team
Competitive Salary

We offer a competitive salary, estimated to be around €45,000 - €60,000 per annum, depending on experience, plus additional benefits.

About Us

Ocean Network Express (ONE) is the world's sixth largest container carrier, operating over 230 vessels and offering an international network of services to 120 countries. We strive to provide the highest level of service to our customers, and we believe in teamwork and mutual respect.

What We Offer

In addition to a competitive salary, we offer:

  • A positive and supportive work environment
  • The opportunity to work with a global company and contribute to its growth and success
  • A temporary full-time employment contract, starting as soon as possible and continuing until August 31st, 2025


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