International Customer Service Specialist

4 days ago


Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time
Job Description

We are currently seeking a highly skilled and customer-oriented International Customer Service Specialist to join our team in Gothenburg, Sweden.

Key Responsibilities
  • Daily correspondence with customers regarding containers and shipment handling
  • Effective communication and collaboration with other departments such as sales, accounting, operations, and equipment control
  • Communication with ONE offices worldwide to ensure seamless service delivery
  • Maintenance and enhancement of quality standards to deliver exceptional customer service
Requirements
  • Minimum 1 year of experience in customer service and/or shipping industry
  • Fluency in Swedish and English, both verbal and written
  • Good working knowledge of modern IT systems, including Google Workspace and MS Office
  • Excellent problem-solving skills, with a can-do attitude and ability to work independently and as part of a team
Competitive Salary

We offer a competitive salary, estimated to be around €45,000 - €60,000 per annum, depending on experience, plus additional benefits.

About Us

Ocean Network Express (ONE) is the world's sixth largest container carrier, operating over 230 vessels and offering an international network of services to 120 countries. We strive to provide the highest level of service to our customers, and we believe in teamwork and mutual respect.

What We Offer

In addition to a competitive salary, we offer:

  • A positive and supportive work environment
  • The opportunity to work with a global company and contribute to its growth and success
  • A temporary full-time employment contract, starting as soon as possible and continuing until August 31st, 2025

  • Service Specialist

    1 week ago


    Gothenburg, Västra Götaland, Sweden Lernia Bemanning & Rekrytering Full time

    KvalitetsfokusVi söker en Service Specialist som vill arbeta i ett team där kundnöjdhet och personlig service står i fokus. Vi har ett betyg på 9,6 i kundnöjdhet och en genomsnittlig svarstid på endast 2 minuter.Uppdragets innehållDen sökande kommer att hantera telefonsupport inom områden som elhandel, elnät och fjärrvärme. Dina huvudsakliga...


  • Gothenburg, Västra Götaland, Sweden Zinzino Full time

    Zinzino, a global health and wellness company from Scandinavia, is seeking a Greek-speaking Customer Support Specialist to join its fast-growing team.As a customer-focused representative, you will provide top-notch support to our Greek-speaking partners and customers, ensuring their needs are met with professionalism and a positive attitude.This role offers...


  • Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time

    Job Title: Customer Care Coordinator ExportWe are seeking a highly skilled and motivated Customer Care Coordinator Export to join our team at Ocean Network Express. As a key member of our customer service team, you will be responsible for ensuring high-quality service delivery to our customers.Job Purpose:The primary function of this role is to provide...


  • Gothenburg, Västra Götaland, Sweden Telia Company Full time

    Job DescriptionAre you a problem solver with a strong interest in IT and a passion for service? Do you want to understand how Telia's web hosting, DNS, and domain administration work? Are you drawn to becoming a key player in a team that meets the customer when something doesn't work as expected or when they want to order something new or change an existing...


  • Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time

    Job Title: Customer Care Coordinator ExportWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Coordinator Export. This role will be responsible for ensuring high-quality service delivery to our customers, managing customer portfolios, and building strong relationships with our clients.Key...


  • Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time

    We're seeking a customer-focused professional to join our team as a Customer Care Coordinator (temporary position) in our Export department.Job PurposeAs a Customer Care Coordinator, you will play a key role in ensuring high-quality service delivery to our customers. Your primary functions include coordinating and managing our customer portfolio, building...


  • Gothenburg, Västra Götaland, Sweden Nouryon Full time

    About NouryonNouryon is a global company that takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs – today and in the future.Our TeamWe are a company with great development opportunities. Our customers come from all walks of life and so do...


  • Gothenburg, Västra Götaland, Sweden Zinzino Full time

    At Zinzino, we are committed to inspiring health and wellness for our customers, family, and friends. We are seeking a highly motivated and customer-focused Spanish speaking Customer Support Representative to join our Support department.About the RoleWe are looking for a talented individual to provide exceptional customer service to our Spanish partners and...


  • Gothenburg, Västra Götaland, Sweden EOS GmbH Full time

    We are seeking a highly skilled Service Manager to join our team at EOS GmbH.Your MissionAs a Service Manager, you will be responsible for managing a team of Field Service Engineers, Technical Support Specialists, and Hotline Specialists in the Nordic-Baltic region.You will represent your unit externally and internally, serving as the first point of contact...


  • Gothenburg, Västra Götaland, Sweden EOS GmbH Full time

    We are seeking a highly skilled Service Manager to support our team at EOS GmbH.As a Service Manager, you will be responsible for managing a group of Field Service Engineers, Technical Support Specialists, and Hotline Specialists in the Nordic-Baltic region.Key responsibilities include representing the unit externally and internally, serving as the first...


  • Gothenburg, Västra Götaland, Sweden EOS GmbH Full time

    We are seeking a highly skilled Service Manager to join our team at EOS GmbH, a world leader in industrial 3D printing.Your MissionAs Service Manager, you will be responsible for managing a team of Field Service Engineers, Technical Support Specialists, and Hotline Specialists in the Nordic-Baltic region.You will represent your unit externally and...


  • Gothenburg, Västra Götaland, Sweden Nouryon Full time

    About NouryonNouryon is a global company that takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs – today and in the future.Our TeamWe are a company with great development opportunities. Our customers come from all walks of life and so do...


  • Gothenburg, Västra Götaland, Sweden EOS GmbH Full time

    Service Manager Nordic BalticWe are seeking a highly skilled and experienced Service Manager to join our team at EOS GmbH, the world market leader for industrial 3D printing.About UsEOS GmbH is a global company with over 1000 employees from around the world. We work together to accelerate the world's transition to Responsible Manufacturing. Our vision is to...


  • Gothenburg, Västra Götaland, Sweden Cypher Consulting Europe Full time

    We are seeking a Customer Service Representative to join our team at {company}. In this role, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat.Key Responsibilities: Respond to customer inquiries in a timely and professional manner. Resolve customer complaints and issues in a fair and efficient...


  • Gothenburg, Västra Götaland, Sweden Teamtailor Full time

    We are looking for a talented Customer Success Manager to join our team at Teamtailor in the North Europe area who speaks Dutch and English. This role will focus on providing the most satisfying experience possible to our customers and users.Your key responsibilities will be to:Implement and onboard new customers to achieve a seamless experience.Help...


  • Gothenburg, Västra Götaland, Sweden Jollyroom Full time

    Job DescriptionJollyroom is a leading e-commerce company in the Nordic region, specializing in children's and baby products. We are seeking a Customer Service Agent to join our team in Göteborg, Sweden.Key Responsibilities:Provide excellent customer service via phone, email, and social mediaHandle returns and complaints in a professional and timely...


  • Gothenburg, Västra Götaland, Sweden HARMAN International Full time

    About the RoleThe ideal candidate will possess a strong understanding of the automotive industry and have experience in commercial account management.As an Account Manager at HARMAN International, you will be responsible for ensuring long-term commercial success and customer satisfaction for ongoing Harman programs for your customers.You will ensure...


  • Gothenburg, Västra Götaland, Sweden Nouryon Full time

    About Customer Service RepresentativeNouryon is a global company that creates innovative and sustainable solutions for our customers. We are a team of Changemakers who take positive action every day, and we are looking for a Customer Service Representative to join us.As a Customer Service Representative, you will be the spider in the web, managing customer...


  • Gothenburg, Västra Götaland, Sweden Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Field Applications Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for delivering training courses, providing technical support and troubleshooting, handling customer complaints, and enabling customers to work more efficiently through workflow...

  • Account Manager

    2 months ago


    Gothenburg, Västra Götaland, Sweden HARMAN International Full time

    About HARMAN InternationalHARMAN International is a technology leader that is rapidly on the move, filled with people who are focused on making life better. Innovation, inclusivity, and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN International you can grow, make a...