Customer Support Specialist

1 month ago

Gothenburg, Västra Götaland, Sweden Telia Company Full time
Job Description

Are you a problem solver with a strong interest in IT and a passion for service? Do you want to understand how Telia's web hosting, DNS, and domain administration work? Are you drawn to becoming a key player in a team that meets the customer when something doesn't work as expected or when they want to order something new or change an existing setup? Do you want to take ownership and responsibility for resolving or driving customer issues to a solution? If so, the role of Customer Technical Support in our Web Hosting team may be your next opportunity

About the Role

As a Customer Technical Support specialist, you will work with our web hosting customers, handling both incoming phone calls and issues in Tnow, ensuring that customer issues are handled, managed, and followed up on - regardless of scope and complexity.

Responsibilities
  • Provide technical support and troubleshooting for web hosting customers
  • Handle customer inquiries and issues via phone and email
  • Work with customers to resolve issues and provide solutions
  • Collaborate with internal teams to resolve complex issues
  • Stay up-to-date with product and service knowledge
Requirements

We are looking for someone who is responsible, proactive, and customer-focused. You enjoy challenges, problem-solving, and want to make a difference. You prefer to call and talk to customers rather than email. You appreciate an open work environment where we share successes and setbacks.

You enjoy taking on new challenges and are analytical and meticulous in your work. You are detail-oriented and enjoy performing tasks thoroughly. You strive to develop yourself and others. You should be technically interested and have previous experience in customer service and/or support.

A strong understanding of Telia's support processes and products is a plus, but not a requirement. We value your personal qualities more than your formal background. Good knowledge of both Swedish and English is required for the role.

What We Offer

Regardless of the job you apply for, we provide you with the tools and support you need to drive your personal development. We want to help you grow both personally and professionally. At Telia, you will become part of a creative, motivating, and welcoming company where everyone can be themselves, with equal opportunities for growth. We respect people and value diversity. In addition to a great work environment, we offer flexibility and a wide range of benefits.

If you want to be part of our team, don't hesitate to apply today. The last day to apply is 2024-07-17.

For more information about the job, feel free to contact Anna Jinesjö, the hiring manager.

We look forward to receiving your application. To handle your personal data securely, we ask you to apply through our recruitment system. We cannot accept applications via email or other channels.

Background checks are part of our recruitment process.

Welcome to Telia - Join us and make better happen

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