Technical Support Specialist

4 weeks ago


Gothenburg, Västra Götaland, Sweden Volvo Group Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Volvo Group. As a key member of our Transport Systems and Machines/Vehicles team, you will play a critical role in shaping the future of sustainable transport solutions.

As a Technical Support Engineer, you will be responsible for resolving technical problems for our Autonomous Transport System (ATS). This will involve working closely with our customers, commercial and technology teams to ensure timely and effective assistance for their technical issues.

Key responsibilities will include:

  • Resolving technical problems and addressing questions reported in our case handling system, via email, and over the phone
  • Maintaining a clear line of communication with customers to ensure they receive timely and effective assistance
  • Building detailed cases and reporting major technical issues arising from Customer Implementation Projects (CIPs) to the Uptime Response Team
  • Collaborating with the Operations Manager to follow up on product updates and ensure our offerings are current and effective
  • Providing technical support, defining requirements, and conducting Fault Mode & Effect Analysis (FMEA) work in development projects
  • Contributing to Life-Cycle Cost work by proposing alternative technical solutions that enhance the maintainability of machines, vehicles, and systems
  • Ensuring the initial stock of spare parts for CIPs readiness

We are looking for a team player who can contribute to a great teamwork spirit. You will have prior broad experience in a relevant field such as aftermarket or the automotive industry, and previous experience of Volvo Trucks and/or Volvo Construction Equipment is a merit.

We value diversity, equity, and inclusion, and we are committed to creating a safe and supportive environment for all employees. We believe that well-balanced work teams increase group dynamics, creativity, and new approaches to solutions.

If you are passionate about shaping the future of sustainable transport solutions and have the skills and experience to succeed in this role, we encourage you to apply.



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