Production Engineer
2 weeks ago
Hasselblad is seeking a skilled Production Engineer to join our PATS team in Gothenburg, Sweden. This role combines technical expertise in trouble shooting and support with operational management responsibilities to ensure our service operations run smoothly.
Main Responsibilities:
- Technical Support and Troubleshooting: Diagnose and resolve technical issues with Hasselblad cameras and related equipment. Provide remote and on-site technical support. Maintain detailed records of technical issues and solutions.
- Operation Management: Assist in the daily operations of the after-sales service station. Coordinate with service teams to ensure efficient workflow and resource allocation. Monitor and report on key performance indicators.
- Customer Service: Ensure a high level of customer satisfaction by providing timely and effective support. Handle customer inquiries and complaints professionally and empathetically. Maintain good relationships with customers and ensure their needs are met.
- Process Improvement: Identify and implement process improvements to increase service efficiency and effectiveness. Develop and maintain Standard Operating Procedures (SOPs) for technical and operational tasks. Work with the team to streamline operations and reduce turnaround time.
Requirements:
- Bachelor's degree or above in Engineering, Information Technology or related field.
- Excellent problem-solving skills and ability to handle complex technical issues.
- Good organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to work independently and as a team player
- Proficient in the use of technical support tools and software
- Bilingual in Chinese and English/Swedish. Excellent in verbal and written communication.
In return, as a Hasselblad employee, you will be part of an international environment where you will learn and share new skills with a diverse team every day. You will be offered employment conditions according to the collective agreement as well as various employee benefits including but not limited to health insurance, wellness allowance, lunch benefit, team-building activities, refreshments and much more.
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