Technical Support Specialist

3 weeks ago


Gothenburg, Västra Götaland, Sweden Volvo Group Full time
About the Role

We are seeking a skilled Technical Support Engineer to join our team in Volvo Autonomous Solutions. As a key member of our team, you will play a critical role in resolving technical issues and supporting our customers.

The primary responsibility of this role is to resolve technical problems for the Autonomous Transport System (ATS) while enhancing system availability and minimizing costs. You will work closely with our Operations Manager to follow up on product updates and ensure our offerings remain current and effective.

Key Responsibilities:

  • Resolve technical problems and address questions reported in our case handling system, via email, and over the phone.
  • Maintain a clear line of communication to ensure our customers receive timely and effective assistance for their technical issues.
  • Build detailed cases and report major technical issues arising from Customer Implementation Projects (CIPs) to the Uptime Response Team.
  • Conduct regular, documented customer visits to follow up on technical problems and solutions, as well as urgent troubleshooting activities on-site.
  • Collaborate with technical writers and maintainability engineers to ensure operator, parts, service, and repair information is always up-to-date and accurate.
About You

To be successful in this role, you will have prior broad experience in a relevant field such as aftermarket or the automotive industry. Previous experience of Volvo Trucks and/or Volvo Construction Equipment is a merit.

You should be a team player with a natural ability to collaborate in a multicultural company environment, creating strong links between our customers, commercial, and technology teams. We value diversity and are committed to removing the barriers to entry, so we encourage you to apply even if you feel you may not meet every qualification.

We are part of the Volvo Group, a leading manufacturer of trucks, buses, engines, construction equipment, and financial services. Our mission is to make modern life possible by providing efficient, safe, and sustainable transport solutions. We are constantly pushing our skills and ability to drive change in a traditional industry to meet growing customer demand.

As a member of our team, you will contribute to the overall success and reliability of our products and services. You will work alongside a talented group of colleagues who respect each other's differences and seek to understand fresh perspectives.



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