Technical Specialist for Flooring Solutions
1 week ago
Contribute to GERFLOR's Success as a Technical Manager in Sweden & Norway
GERFLOR, a leading international company in resilient flooring solutions, is seeking a highly skilled Technical Manager to support our Swedish and Norwegian sales teams. As a key member of our team, you will be responsible for providing technical expertise, training installers, and consulting customers throughout the sales and project life cycles.
Your Key Responsibilities:
- Technical Guidance and Support: Offer expert technical assistance to customers and colleagues, ensuring seamless project execution and customer satisfaction.
- Complaint Analysis and Resolution: Analyze and manage customer complaints, providing timely and effective solutions to maintain our high standards of quality and customer service.
- Training and Documentation: Develop and deliver training programs for installers, ensuring they have the necessary skills to install our products correctly. Update and translate technical documents, including data sheets, functional descriptions, and certificates, into Swedish and Norwegian.
- Industry Networking and Partnerships: Proactively participate in and network with relevant flooring associations and standardization committees in Sweden and Norway, fostering strong relationships and staying up-to-date on industry developments.
- Sustainability and Certification: Maintain and update databases focused on ecological and sustainability certifications, ensuring GERFLOR's commitment to environmentally responsible practices.
- Team Collaboration and Communication: Partner with the sales team, providing training and support to customers and installers. Contribute to internal quality control initiatives and participate in technical meetings within the Gerflor Group.
- Market Intelligence and Research: Conduct market research and gather intelligence on competitors, product trends, technical standards, and norms, informing our business strategies and product development.
- Product Testing and Development: Conduct field tests and trial installations to ensure our products meet the highest quality and performance standards.
- Minimum 3+ years of experience in a comparable role, with a technical background and/or higher business degree. Proficiency in the flooring, adhesives, and building chemistry industries. Excellent problem-solving skills, adaptability, and strong business acumen.
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