Customer Service Representative
4 weeks ago
About Nouryon
Nouryon is a global company that takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs – today and in the future.
Our Team
We are a company with great development opportunities. Our customers come from all walks of life and so do we in Customer Service. We hire great people from a wide variety of backgrounds, knowledge, and experiences, not just because it is the right thing to do, but because it makes our function stronger and brings the best relations and service to our customers.
About the Role
In this role as Customer Service Representative, you will be a key member of our Customer Service team, responsible for managing customer relationships and ensuring their needs are met.
Key Responsibilities
- Manage customer relationships and resolve issues in a timely and professional manner
- Fulfill the "Order To Invoice" cycle for assigned customers and business in SAP
- Represent the customer in daily customer relations by managing their orders and requests and secure the voice of the customer in cooperation with sales, planning, and logistics
- Be a member of a Business Line team in Customer Service and whenever needed in a backup role
Requirements
- Theoretical education at University or equivalent in area of sales, trade, administration, or logistics/distribution
- or Experiences for 1-3 years in an area similar to ours or like travel agency, transport company, or other relevant professional area
- Good IT knowledge, order booking, booking-related systems, and SAP is preferred
- Fluent in written and spoken English
What We Offer
At Nouryon, we provide a great job and friendly coworkers, plus benefits in addition to salary. Our collective agreement is with IKEM. Plus, we offer unilateral perks, such as bonus, reduced hours, health care allowance, lunch allowance, and more.
Good to Know
This is a permanent position on a full-time basis, reporting to Customer Service Team Lead and based in Gothenburg.
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