Customer Service Coordinator

3 weeks ago


Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time

We're seeking a customer-focused professional to join our team as a Customer Care Coordinator (temporary position) in our Export department.



Job Purpose

As a Customer Care Coordinator, you will play a key role in ensuring high-quality service delivery to our customers. Your primary functions include coordinating and managing our customer portfolio, building strong customer relationships, and participating in the continuous improvement of our department's daily functions and procedures.



Key Responsibilities


  • Daily correspondence with customers regarding containers and shipment handling
  • Collaboration with other departments, including sales, accounting, operations, and equipment control
  • Communication with our ONE-offices worldwide
  • Maintenance and enhancement of quality standards to deliver exceptional customer service


Required Competencies


  • Customer focus and communication
  • Planning and organizing
  • Teamworking and enthusiasm
  • Ability to work under pressure


About Us

Ocean Network Express (ONE) is a leading global container carrier with a fleet of over 230 vessels and a network spanning 120 countries. As a member of THE Alliance, we offer a reliable and expeditious international service. Learn more about our company at our website.



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