Customer Service Coordinator

4 weeks ago


Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time
Job Title: Customer Care Coordinator Export

We are seeking a highly skilled and motivated Customer Care Coordinator Export to join our team at Ocean Network Express. As a key member of our customer service team, you will be responsible for ensuring high-quality service delivery to our customers.

Job Purpose:

The primary function of this role is to provide exceptional customer service by delivering targets, objectives, and customer satisfaction. This is achieved by proactively coordinating and managing our customer portfolio and building strong customer relationships.

Your Profile:

We are looking for someone with a can-do attitude, who is a problem solver and can work independently as well as in a team. To be able to function well both internally within the workgroup and externally towards customers, you need to be socially competent, a good listener, and committed. We expect you to have a minimum of 1 year previous work experience within customer service and/or the shipping industry. It is compulsory for you to be fluent in Swedish and English, in both verbal and written form. You also need to have good working knowledge of modern IT-systems such as Google Workspace and MS office.

Primary Job Responsibilities:
  • Have daily correspondence with customers regarding containers and the handling of shipments
  • Communicate and collaborate with other departments such as sales, accounting, operations, and equipment control
  • Communicate with our ONE-offices worldwide
  • Ensure quality standards to maintain but also enhance the service towards customers
Competencies:
  • Customer focus and communication
  • Planning and organizing
  • Teamworking & enthusiastic team player
  • Ability to work under pressure
What We Offer:

This is a temporary full-time employment contract that starts as soon as possible (or as agreed) and continues until 31.08.2025. At ONE, we offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers. You will be working in our modern office, which is located in the centre of Gothenburg. Availability to work two days from home, when the training period is over.

Ocean Network Express (ONE) is a global container carrier with a fleet size of approx. 1.8 million TEU. Operating more than 230 vessels, it offers an expeditious and reliable international network of over 180 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.



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