Strategic Partnership Manager

4 days ago


Stockholm, Stockholm, Sweden Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an innovative international environment is creating opportunities for people with an entrepreneurial spirit who want to make a difference in this world.

The Role: As the primary contact for our clients, you will ensure project deliverables meet MSA and SOW standards. You will elevate discussions to executive leadership and represent the customer's voice within Cognizant. Your goal will be to achieve margin targets through efficiency, staffing, and performance management.

You will handle daily client operations, resolving escalations swiftly and ensuring satisfaction. You will forecast project revenue and margins, making the account referenceable. As part of the deal pursuit team, you will design solutions and manage client expectations, supporting commercial discussions on cost overruns and scope creep.

Your expertise in reporting will ensure timely and accurate internal and client reports. You will lead process reviews with clients, providing updates and future plans. Driving transformation initiatives with offshore delivery, PEx, automation, and vertical teams will be key to meeting contract commitments.

Qualifications include a B.Com/M.Com/MBA/CA Intermediate with 10-12 years of BPO experience in F&A domains (P2P, O2C, R2R). Advanced MS Office skills, strong people management, and exposure to North American environments are essential. You will need strong negotiation skills, business acumen, and the ability to find win-win solutions.

We value communication skills, an innovative mindset, analytical abilities, attention to detail, and presentation skills. You will drive change while delivering excellence in your role as a Service Now HRSD Developer at Cognizant.



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