![Telenor Sverige AB](https://media.trabajo.org/img/noimg.jpg)
Nordic Customer Experience Lead
3 hours ago
About the Role
We are seeking a seasoned leader to drive customer-centric innovation across our Nordic business units. As the VP Nordic Customer Excellence, you will be responsible for fostering a unified customer experience focus, approach, and best-practice sharing across the Nordics.
Key responsibilities include:
- Strategic Project Leadership: Identify and prioritize customer experience initiatives based on impact and synergies, and lead customer experience projects with a Nordic scope.
- Cross-Functional Collaboration: Work closely with the Nordic BUs and other functional teams across the Nordics/Group to deliver exceptional customer experiences.
- Culture and Governance: Develop the right operating models, governance, and culture to drive customer-centric innovation across the Nordics and the business units.
Requirements
To succeed in this role, you should have:
- A Master's Degree in Management, Economics, Finance, Business, Engineering, or similar fields.
- Several years of experience in strategic analysis, business development, or equivalent roles at a consulting firm, or within an internal corporate function.
- Deep understanding of the telecommunications (telco) industry and operational experience from commercial roles.
- Familiarity with technical tools like Generative AI to enhance customer journeys and enable data-driven operations.
- Recognized leadership experience with proven results in implementing initiatives.
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