Nordic Customer Experience Lead

3 hours ago


Solna Municipality, Sweden Telenor Sverige AB Full time

About the Role

We are seeking a seasoned leader to drive customer-centric innovation across our Nordic business units. As the VP Nordic Customer Excellence, you will be responsible for fostering a unified customer experience focus, approach, and best-practice sharing across the Nordics.

Key responsibilities include:

  • Strategic Project Leadership: Identify and prioritize customer experience initiatives based on impact and synergies, and lead customer experience projects with a Nordic scope.
  • Cross-Functional Collaboration: Work closely with the Nordic BUs and other functional teams across the Nordics/Group to deliver exceptional customer experiences.
  • Culture and Governance: Develop the right operating models, governance, and culture to drive customer-centric innovation across the Nordics and the business units.

Requirements

To succeed in this role, you should have:

  • A Master's Degree in Management, Economics, Finance, Business, Engineering, or similar fields.
  • Several years of experience in strategic analysis, business development, or equivalent roles at a consulting firm, or within an internal corporate function.
  • Deep understanding of the telecommunications (telco) industry and operational experience from commercial roles.
  • Familiarity with technical tools like Generative AI to enhance customer journeys and enable data-driven operations.
  • Recognized leadership experience with proven results in implementing initiatives.


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