![Miele Nordics](https://media.trabajo.org/img/noimg.jpg)
Nordic Service Leadership Position
17 hours ago
We are a leading home appliance brand in the Nordic region, dedicated to delivering exceptional service experiences to our customers.
Job DescriptionThis is a key leadership role within our organization, responsible for driving premium service experiences across the Nordic cluster. As a seasoned Customer Service professional, you will manage and drive a profitable service business across the Nordic markets, contributing to the regional service business while supporting the regional service director.
Main Responsibilities- Drive the Nordic cluster Service performance and Service P&L
- Set direction for Business Unit (BU) Customer Service (CS) in the Nordics, in alignment with global BU CS strategy
- Contribute as a member of the Cluster Management team, reporting to the Managing Director, Nordics
- Be a strong leader to the direct reporting team & identify and develop talents in cluster markets
- Implement and monitor global blueprint in the Nordics while harmonizing processes and seeking efficiencies, without compromising on premium customer service
- Service Business Development - Identifying growth opportunities and market & competitor trends within the Nordics, and contribute to overall global service growth
- Manage the Service budget process
- University degree in Engineering/ Business Administration or equivalent academic degree
- 5+ years of experience in leading a Customer Service organization
- Experience in managing an operation through periods of significant change
- Profound understanding of service operations, processes and financials, as well as strong project management skills
- Excellent leadership and stakeholder management skills as well as ability to work in a matrix organization
- Fluent English & at least one cluster language
We offer a unique opportunity to be part of a global organization where people are passionate about the Miele brand and are dedicated to creating quality in everything they do. You will have the chance to work in a dynamic and international environment with flexible working hours and hybrid work model.
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