Customer Service Excellence Manager

17 hours ago


Solna Municipality, Sweden Miele Nordics Full time
Service Leadership Opportunity

This is a unique opportunity to join our organization as a Service Leadership Professional, responsible for driving premium service experiences across the Nordic cluster. As a seasoned Customer Service professional, you will manage and drive a profitable service business across the Nordic markets, contributing to the regional service business while supporting the regional service director.

Key Responsibilities
  • Drive the Nordic cluster Service performance and Service P&L
  • Set direction for Business Unit (BU) Customer Service (CS) in the Nordics, in alignment with global BU CS strategy
  • Contribute as a member of the Cluster Management team, reporting to the Managing Director, Nordics
  • Be a strong leader to the direct reporting team & identify and develop talents in cluster markets
  • Implement and monitor global blueprint in the Nordics while harmonizing processes and seeking efficiencies, without compromising on premium customer service
  • Service Business Development - Identifying growth opportunities and market & competitor trends within the Nordics, and contribute to overall global service growth
  • Manage the Service budget process
Requirements
  • University degree in Engineering/ Business Administration or equivalent academic degree
  • 5+ years of experience in leading a Customer Service organization
  • Experience in managing an operation through periods of significant change
  • Profound understanding of service operations, processes and financials, as well as strong project management skills
  • Excellent leadership and stakeholder management skills as well as ability to work in a matrix organization
  • Fluent English & at least one cluster language
Why Join Us

You will have the chance to work in a dynamic and international environment with flexible working hours and hybrid work model. We also offer competitive conditions and a location in any of the Nordic countries.



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