Customer Service Operations Manager

17 hours ago


Solna Municipality, Sweden Fortum Full time

We are seeking a skilled Customer Service Operations Manager to lead our team in Stockholm.

About the role

Key responsibilities include:

  1. Leading and supporting a team of customer advisors.
  2. Mentoring team members and driving high performance.
  3. Monitoring and evaluating team and individual performance.
  4. Identifying and implementing process improvements.

A successful candidate will have strong leadership skills, excellent verbal and written communication skills, and a customer-focused mindset.

About you

To succeed in this role, you should have:

  1. Proven experience in team management within a contact center environment.
  2. Strong leadership skills, with the ability to inspire and motivate a team.
  3. Excellent organizational skills to manage time, resources, and tasks efficiently.
  4. Fluent Swedish and English language skills.


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