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Customer Service Operations Manager
17 hours ago
We are seeking a skilled Customer Service Operations Manager to lead our team in Stockholm.
About the roleKey responsibilities include:
- Leading and supporting a team of customer advisors.
- Mentoring team members and driving high performance.
- Monitoring and evaluating team and individual performance.
- Identifying and implementing process improvements.
A successful candidate will have strong leadership skills, excellent verbal and written communication skills, and a customer-focused mindset.
About youTo succeed in this role, you should have:
- Proven experience in team management within a contact center environment.
- Strong leadership skills, with the ability to inspire and motivate a team.
- Excellent organizational skills to manage time, resources, and tasks efficiently.
- Fluent Swedish and English language skills.
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