High-Tech Service Specialist

2 days ago


Solna Municipality, Sweden Abbott Laboratories Full time
Company Overview

Abbott Laboratories is a global leader in the healthcare industry, dedicated to improving lives through innovative products and technologies. With over 125 years of experience, we've developed a wide range of solutions that span nutrition, diagnostics, medical devices, and pharmaceuticals.

We're committed to helping people live their best possible life through the power of health. Our mission is to understand that good health is the first step to living a fulfilling life. We strive to create technologies that keep hearts healthy, nourish bodies at every stage of life, and bring people information, medicines, and breakthroughs to manage their health.

The Role

As a Technical Service Specialist, you'll play a vital role in ensuring our customers receive exceptional service. You'll be responsible for performing field service, planned maintenance activities, hardware and software upgrades, and providing first-line support. This will involve assisting with installations and deinstallations, troubleshooting technical problems, and identifying customer needs to propose solutions and resolve problems effectively.

This position requires you to be self-driven and dedicated to keeping instruments running and customers satisfied. You'll need to maintain a high level of customer satisfaction and accountability while working independently and as part of a team.

Key Responsibilities:
  • Schedule and perform planned maintenance (PM) activities.
  • Troubleshoot technical problems and perform hardware and software upgrades.
  • Assist with instrument installations and deinstallations.
  • Provide phone support to customers and first-line service to Abbott Ambassadors.
  • Identify customer needs, propose solutions, and resolve problems.
  • Provide service reports and documentation to the customer after service.

Qualifications:

To succeed in this role, you'll need:
  • Bachelor's degree or equivalent experience required. A degree in medical, electrical, mechanical, or medical technology is preferred.
  • Experience in establishing a "Best in Class" Customer Support with a focus on continuous improvement and KPIs.
  • Strong analytical, technical, and innovative skills.
  • Excellent organizational and administrative abilities.
  • Results-oriented with a strong attention to detail and quality.
  • Ability to assimilate technical information and drive resolution of issues.
  • Proficiency in using analytical tools and software.

What We Offer:

At Abbott Laboratories, we provide a dynamic and pleasant working environment, excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees.

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