IT Service Management Specialist

4 hours ago


Solna Municipality, Sweden PostNord Group AB Full time
Job Description:

We are seeking a skilled IT Service Management Specialist to join our team at PostNord Group AB. The ideal candidate will have experience in incident management and strong leadership skills.

Key Responsibilities:
  • Drive and follow up on high-priority and escalated incidents.
  • Collaborate with Technical Resolution Groups to diagnose and resolve complex issues.
  • Ensure incidents are managed according to agreed processes and procedures.
Requirements:
  • Minimum 5 years of work experience in incident management or a related role.
  • University degree or similar in relevant field (Computer Science or technology/IT).
  • Strong understanding of incident management principles, methodologies, and best practices (e.g., ITIL).
What We Offer:
  • A dynamic and rapidly changing environment with constantly new challenges.
  • Opportunities for professional development and growth.
  • A collaborative and inclusive team culture.


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