Service Director

2 days ago


Solna Municipality, Sweden Advania Sweden Full time

Om rollen som Service Delivery Manager

Vi söker dig som vill ta en central roll i vårt arbete inom Managed Services Provider (MSP) för att skapa framgång för våra kunder. Som Service Delivery Manager får du möjligheten att ta ansvar för att leveranserna aktivt stödjer kundens verksamhetsmål och skapar långsiktigt värde.

Vilka är dina uppgifter?

Som Service Delivery Manager blir du en central del av våra kundteam, där du ansvarar för den operativa leveransen till våra kunder. Du är kundens primära kontaktpunkt och fungerar som en strategisk partner som hjälper dem att navigera IT-landskapet för att nå sina verksamhetsmål. Denna tjänst har placering i Örebro eller Solna.

Rollen kombinerar operativt ansvar med strategiskt samarbete och inkluderar bland annat:

  • Balansera det dagliga ansvaret för operativa leveranser med att identifiera och driva långsiktiga förbättringar som stärker kundens verksamhet.
  • Säkerställa att leveranserna stödjer kundens verksamhetsmål och affärsstrategi.
  • Proaktivt identifiera förbättringar och utvecklingsmöjligheter som skapar verkligt värde för kunden.
  • Bygga långsiktiga och hållbara relationer med kunder och interna team.
  • Ta fram och analysera rapporter för att identifiera trender och förbättringsområden.
  • Fungera som eskaleringsväg och säkerställa att problem hanteras snabbt och effektivt.

Du arbetar i ett engagerat team av Service Delivery Managers och samarbetar nära våra lokala leveransteam och dedikerade kundteam.

Vad erbjuder vi?

Här på Advania blir du en del av en dynamisk och utvecklande miljö där du får möjlighet att:

  • Ansvara för att våra leveranser aktivt stödjer kundens verksamhetsmål och bidrar till långsiktigt värde.
  • Driva förbättringar och hantera komplexa utmaningar som skapar utveckling för både kunden och företaget.
  • Arbeta med både operativa och strategiska frågor i nära samarbete med kunder och leveransteam.
  • Bygga starka och långsiktiga relationer som skapar framgång och förtroende hos både kunder och kollegor.
  • Samarbeta med kompetenta kollegor i en miljö som präglas av engagemang, samarbete och gemensamt driv.


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