Country Service Director

18 hours ago


Huddinge Municipality, Sweden Tesla, Inc. Full time
Job Overview

The Country Service Lead is the leader of our field Service operations in Sweden. This role is responsible for delivering an exceptional service experience to our customers, developing team members and organization, managing day-to-day operations, and ensuring Tesla Service meets customer needs and employee expectations.

Responsibilities:
  • Develop and drive strategic decisions for the service organization to ensure growth and meet current and future business demands
  • Guide and coach a team of managers, being present in the field and empowering them to make local decisions that drive the business forward
  • Regularly review country KPIs, identifying trends and reviewing in detail with managers to quickly address negative trends or issues
Qualifications:
  • Proven background of managing an organization or region to meet operational and strategic targets
  • Open and approachable leadership style, with experience leading, motivating, and coaching managers
  • Ability to find, organize, and manipulate data for decision-making and action-taking purposes


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