Global Service Operations Manager

16 hours ago


Huddinge Municipality, Sweden Tesla, Inc. Full time
Job Description

As Country Service Lead, you will be responsible for delivering exceptional service experiences to our customers while developing your team members and organization. You will manage day-to-day operations and ensure Tesla Service meets the needs of our customers as well as the expectations of our employees.

Key Responsibilities:
  • Develop strategic decisions for the service organization to ensure growth and meet current and future business demands
  • Proactively guide and coach a team of managers, being present in the field and empowering them to make local decisions that drive the business forward
  • Regularly review country KPIs, identifying trends and reviewing in detail with managers to quickly address negative trends or issues
  • Assess potential service improvements continuously
Requirements:
  • A proven background of managing an organization or region to meet operational and strategic targets
  • An open and approachable leadership style, with experience leading, motivating, and coaching managers
  • Ability to find, organize, and manipulate data for decision-making and action-taking purposes
  • Excellent organizational skills, with experience in high-level reporting
  • Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level


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