Customer Care

1 day ago


Solna Municipality, Sweden Fjällräven Full time
About Fjällräven

Fjällräven is a leading outdoor apparel brand that values sustainability, quality, and innovation. We are committed to creating exceptional customer experiences and fostering brand loyalty through our global digital community.

Job Description:

The Social Customer Care & Operations Specialist will be responsible for managing our global digital community, responding to customer inquiries, and collaborating with cross-functional teams to create seamless customer experiences.

Responsibilities:
  • Manage customer inquiries on social media platforms, forums, and review sites with timely and accurate responses.
  • Develop and implement crisis management strategies to safeguard brand reputation.
  • Collaborate with social media, customer service, and e-commerce teams to create cohesive customer experiences.
  • Analyze customer data to identify trends and areas for improvement.

Deliverables:

  • Daily consumer engagement on social media platforms and review sites.
  • Monthly reports on response times, sentiment analysis, and key performance metrics.
  • Updated FAQs, training materials, and communication templates for consistency across teams.
  • Improved customer satisfaction, faster response times, and enhanced loyalty metrics.

Requirements:

  • Bachelor's degree in Communications, Marketing, Business Administration, or equivalent experience.
  • 1–3 years in customer care, community management, or similar roles with a focus on social media.
  • Proven ability to manage large digital communities and public communications.
  • Proficiency in social media and customer service tools.
  • Fluent communication skills in English; German is a strong advantage, and Swedish is a plus.


  • Solna Municipality, Sweden Fjällräven Full time

    About the PositionWe are seeking a highly skilled and passionate professional to join our team as a Social Customer Care & Operations Specialist. As a key member of our global digital community, you will play a crucial role in supporting our customers across various social media platforms.Responsibilities:Manage customer inquiries on social media platforms,...


  • Solna Municipality, Sweden Fjällräven Full time

    About the RoleWe are seeking a highly skilled and passionate professional to join our team as a Social Customer Care & Operations Specialist. As a key member of our global digital community, you will play a crucial role in supporting our customers across various social media platforms.Key Responsibilities:Respond to customer inquiries on organic and paid...


  • Solna Municipality, Sweden Fjällräven Full time

    About the JobWe are seeking a highly skilled and passionate professional to join our team as a Social Customer Care & Operations Specialist. As a key member of our global digital community, you will play a crucial role in supporting our customers across various social media platforms.Key Responsibilities:Respond to customer inquiries on organic and paid...


  • Solna, Sweden Abbott Laboratories Full time

    District Sales Specialist at Abbott Diabetes Care Are you interested in joining a global company that makes a meaningful impact on people's lives? Abbott Diabetes Care seeks a District Sales Specialist in Skåne (East), Blekinge, and Kronoberg. In this role, you will work with innovative products that improve the lives of individuals with diabetes. Do...


  • Solna, Sweden Abbott Laboratories Full time

    District Sales Specialist at Abbott Diabetes Care Are you interested in joining a global company that makes a meaningful impact on people's lives? Abbott Diabetes Care seeks a District Sales Specialist in Västra Götaland. In this role, you will work with innovative products that improve the lives of individuals with diabetes. Do you want to be a team...

  • Sales Representative

    2 weeks ago


    Solna, Sweden DNV Sweden AB Full time

    Are you ready to build a successful career in sales with a company that prioritizes sustainability? If you're driven by ambition and want to make a positive impact on society, we have an exciting opportunity for you. We're looking for a passionate salesperson who can: - Hunt for new business opportunities while growing relationships with our existing...


  • Haninge Municipality, Sweden Assistansporten AB Full time

    About Assistansporten">We are a company that works with home care, personal assistance, escort and relief. We value continuity and influence from the customer over their services.">Our operations">We offer a collective agreement with all insurance, health care and pension to our employees.">Benefits">After the summer, there is a possibility of employment if...


  • Solna Municipality, Sweden the LEGO Group Full time

    Job OverviewThe LEGO Group is seeking a skilled and motivated individual to fill the role of Store Supervisor. As a key member of our retail team, you will be responsible for maintaining high standards of customer service, sales, and store operations.Salary and BenefitsWe offer a competitive salary and benefits package that includes enhanced paid leave...


  • Solna, Sweden Abbott Laboratories Full time

    Abbott Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition,...


  • Solna, Sweden Danone Full time

    About the jobDo you have a passion for health, nutrition and marketing and Sales? If yes, apply today and become a part of our important and exciting journey! At Nutricia part of Danone you will be part of a Swedish team of marketing, sales and medical experts and join our exiting world with close relationships with the health care professionals as well as...


  • Solna Municipality, Sweden Fortum Full time

    Company OverviewFortum is a leading energy company in the Nordics, dedicated to powering a world where people, businesses, and nature thrive together. Our purpose is to provide clean energy reliably and help industries decarbonize their processes and grow.We generate and deliver clean energy efficiently, with a focus on reducing CO2 emissions. Our operations...


  • Munkedal Municipality, Sweden Almia AB Full time

    Company OverviewAlmia AB is a nationwide healthcare company that provides flexible and attractive solutions in the field of health and medical care.We strive to create a work environment that stimulates growth and development for our employees, as well as satisfying our customers with high-quality service.SalaryUpon employment at Almia, you will be offered a...

  • Energy Consultant

    1 week ago


    Solna, Sweden Hitachi Energy Sweden AB Full time

    The opportunity As part of the Sustainability & Technology Transformation team you’ll be part of a renowned global team of power system and energy consultants, in which you will develop advisory projects for the energy sector helping them to deal with sustainability, regulatory, economic and technology challenges. We are interested to learn more about...


  • Solna, Sweden Vattenfall Full time

    You will become part of Customer IT. Customer IT develops and operates specialized IT solutions closely together with business colleagues to create value for our customers. Customer IT is set up locally, in Sweden, Germany, Netherlands, and Poland. By joining us, you will directly support Vattenfall’s mission to enable customers to make fossil-free...


  • Sundbyberg Municipality, Sweden SWED BANK Full time

    About the RoleWe are seeking a highly experienced Senior Software Engineer to join our team in the Card Processing unit responsible for authorization, fraud monitoring and prevention, and clearing and settlement within the Card payment area. The successful candidate will have extensive knowledge and experience in Mainframe and COBOL.Key...


  • Solna, Sweden Cleura AB Full time

    We are Cleura, the European Cloud. We believe that a sustainable digital future begins with the freedom to innovate. Our fully automated and open source-based IaaS, combined with a growing ecosystem of solution providers and trusted integrators, brings value to business through vital cloud technologies in compliance with European data protection laws and...