Social Media Experience Ambassador
1 day ago
We are seeking a highly skilled and passionate professional to join our team as a Social Customer Care & Operations Specialist. As a key member of our global digital community, you will play a crucial role in supporting our customers across various social media platforms.
Key Responsibilities:- Respond to customer inquiries on organic and paid social channels, forums, and review platforms with timely and accurate communication.
- Support crisis management strategies for social media scenarios to safeguard brand reputation.
- Collaborate with cross-functional teams to create seamless customer experiences.
- Track and analyze response times, resolution rates, and sentiment to improve service delivery.
Trend Incorporation: Stay informed on trends in nature, the outdoors, and customer insights to integrate them into engagement strategies.
Key Deliverables:- Daily consumer engagement on social channels and review platforms.
- Monthly reporting on response times, sentiment analysis, and key performance metrics.
- Updated FAQs, training materials, and communication templates for consistency across teams.
- Improved customer satisfaction, faster response times, and enhanced loyalty metrics.
Qualifications:
- Bachelor's degree in Communications, Marketing, Business Administration, or equivalent experience.
- 1–3 years in customer care, community management, or similar roles with a focus on social media.
- Proven ability to manage large digital communities and public communications.
- Proficiency in social media and customer service tools.
- Fluent communication skills in English; German is a strong advantage, and Swedish is a plus.
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