Contact Center Team Lead Specialist

17 hours ago


Solna Municipality, Sweden Fortum Full time

Fortum is looking for a talented Contact Center Team Lead Specialist to join our team in Solna.

About the role

As a Team Lead Specialist, your key responsibilities will be:

  1. Coaching and developing team members.
  2. Driving high performance and meeting organizational goals.
  3. Collaborating with colleagues to foster a positive work environment.
  4. Ensuring adherence to company policies and service standards.

You should have strong leadership skills, excellent communication skills, and a customer-focused mindset.

About you

To succeed in this role, you should have:

  1. Proven experience in team management and coaching within a contact center environment.
  2. Strong conflict resolution abilities to manage team and customer issues.
  3. Good adaptability to handle changing circumstances and unexpected challenges.
  4. Fluent Swedish and English language skills.


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