Leader of Customer Experience

20 hours ago


Sundbyberg Municipality, Sweden Fortum Corporation Full time

In this challenging and rewarding role as Leader of Customer Experience, you will be responsible for leading a team of customer advisors and overseeing daily operations to drive high performance. As a supervisor of customer advisors, you will mentor team members, identify process improvements, and ensure adherence to company policies.

About the Company

Fortum Corporation is a leader in the Nordic energy market, committed to powering a sustainable future. Our vision is to be a respected and trusted partner in the transition to a low-carbon economy.

About You

To succeed in this role, you should have:

  • Proven experience in team management within a contact center environment.
  • Strong leadership skills, with the ability to inspire, motivate, and guide a team to achieve high performance.
  • Excellent verbal and written communication skills for effective interaction with both team members and customers.
  • Good organizational skills to manage time, resources, and tasks efficiently.
  • Adaptability to handle changing circumstances and unexpected challenges.
  • Strong conflict resolution abilities to manage team and customer issues.
  • A positive, proactive attitude, especially in high-pressure situations.
  • A customer-focused mindset, always aiming to exceed customer expectations.
  • Fluent Swedish and English language skills.


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