![Fortum Corporation](https://media.trabajo.org/img/noimg.jpg)
Leader of Customer Experience
20 hours ago
In this challenging and rewarding role as Leader of Customer Experience, you will be responsible for leading a team of customer advisors and overseeing daily operations to drive high performance. As a supervisor of customer advisors, you will mentor team members, identify process improvements, and ensure adherence to company policies.
About the CompanyFortum Corporation is a leader in the Nordic energy market, committed to powering a sustainable future. Our vision is to be a respected and trusted partner in the transition to a low-carbon economy.
About YouTo succeed in this role, you should have:
- Proven experience in team management within a contact center environment.
- Strong leadership skills, with the ability to inspire, motivate, and guide a team to achieve high performance.
- Excellent verbal and written communication skills for effective interaction with both team members and customers.
- Good organizational skills to manage time, resources, and tasks efficiently.
- Adaptability to handle changing circumstances and unexpected challenges.
- Strong conflict resolution abilities to manage team and customer issues.
- A positive, proactive attitude, especially in high-pressure situations.
- A customer-focused mindset, always aiming to exceed customer expectations.
- Fluent Swedish and English language skills.
-
Customer Experience Engineer
1 day ago
Solna Municipality, Sweden Customer First AB Full timeOur company, Customer First AB, is a leading provider of contact center software. We aim to create a platform that uses AI to enhance customer interactions.We are currently looking for a Frontend Backend Specialist to join our team. As a key member, you will be responsible for designing and developing full-stack applications using Vue, Pinia, Node.js, and...
-
Customer Experience Strategist
1 day ago
Vellinge Municipality, Sweden AutoProff Deutschland GmbH Full timeAutoProff Deutschland GmbH is a leader in B2B used-car dealing solutions, committed to delivering exceptional customer experiences through our online platforms.We are seeking a talented Service Operations Lead to join our team in Sweden, responsible for leading and optimizing our service operations.The ideal candidate will have a strong background in...
-
Tech Team Leader
20 hours ago
Sundbyberg Municipality, Sweden TN Sweden Full timeAbout UsTN Sweden is a leading innovator in the e-commerce industry, driven by a passion for delivering exceptional customer experiences.We are seeking a dedicated leader who shares our vision and values, with a strong focus on driving business growth and success.Job RequirementsStrategic leadership and management skills, equipped with effective...
-
Sweden Portfolio Manager Leader
5 days ago
Sundbyberg Municipality, Sweden SD Worx Full timeWe are looking for an accomplished Sweden Portfolio Manager Leader who can create customer value and drive growth by developing easy-to-buy and easy-to-sell value propositions rooted in continuous market interaction and solid expertise. The successful candidate will have over 3 years of experience in payroll services and at least 5 years in strategic B2B...
-
Dynamic Customer Support Manager
20 hours ago
Sundbyberg Municipality, Sweden Fortum Corporation Full timeWe are looking for a skilled Dynamic Customer Support Manager to oversee daily operations and drive high performance in our contact center. As a leader of a team of customer advisors, you will be responsible for mentoring team members, identifying process improvements, and ensuring adherence to company policies.About the PositionThis is a temporary position...
-
Customer Experience Manager
5 days ago
Solna Municipality, Sweden TN Sweden Full timeJob Title: Customer Solution OwnerDescription:We are seeking an experienced professional to join our team as a Customer Solution Owner. As a member of our IoT department, you will play a vital role in delivering customized IoT solutions to external customers, ensuring that the solutions meet customer expectations and fulfill their technical and financial...
-
Customer Experience Director
20 hours ago
Solna Municipality, Sweden Hmgroup Full timeAbout the CompanyH&M Group is a global fashion retailer that offers a wide range of stylish and affordable clothing options for women, men, and children. We are committed to creating a positive impact on our customers, employees, and the environment.We offer attractive benefits and extensive development opportunities around the globe. All our employees...
-
Strategic Growth Leader
1 week ago
Sundbyberg Municipality, Sweden SD Worx Full timeRequired Skills and Qualifications:Proven experience as a senior leader or country manager with success in the service industry.Strong influential HR professional with international business environment expertise.Excellent relationship building, consulting, communication, and influencing skills.
-
Supervisor of Customer Advisors
20 hours ago
Sundbyberg Municipality, Sweden Fortum Corporation Full timeWe are seeking an exceptional Supervisor of Customer Advisors to join our team in Stockholm. As a key member of our contact center, you will be responsible for leading a team of customer advisors, mentoring team members, and identifying process improvements to drive high performance.About the TeamYou will be part of a dynamic and collaborative team, working...
-
Customer Experience Solutions Architect
20 hours ago
Solna Municipality, Sweden TN Sweden Full timeRole SummaryWe are seeking an experienced Agile Team Lead to join our Tribe Support team at TN Sweden. As an Agile Team Lead, you will have the opportunity to manage a team of developers, tech leads, QA engineers, and testers, working on enhancing our APIs for our Customer Care and support systems.You will collaborate with cross-functional product...
-
Premium Service Experience Director
20 hours ago
Solna Municipality, Sweden Miele Nordics Full timeNordic Service Director RoleThis position plays a vital role in delivering a premium service experience to Miele customers across the Nordic cluster. As a seasoned Customer Service professional, you will manage and drive a profitable service business across the Nordic markets, contributing to the regional service business while supporting the regional...
-
Customer Service Team Lead
20 hours ago
Sundbyberg Municipality, Sweden Fortum Corporation Full timeWe are seeking an experienced Customer Service Team Lead to join our team in Stockholm. In this role, you will lead and supervise a team of customer advisors, overseeing daily operations, mentoring team members, and driving high performance.About the RoleYour responsibilities:Lead and support team members in daily operations, offering guidance and...
-
Sundbyberg Municipality, Sweden SWED BANK Full timeAbout the RoleWe are seeking a talented Cloud Software Product Lead to drive the success of our GitHub Enterprise Cloud platform. As a key member of our engineering team, you will be responsible for developing and executing a product roadmap that aligns with our business objectives.ResponsibilitiesLead cross-functional teams to develop and implement a...
-
Head of Product Development Sweden
5 days ago
Sundbyberg Municipality, Sweden SD Worx Full timeS.D. Worx seeks a seasoned Head of Product Development Sweden who can lead the integration of our product and service offerings into a unified, future-proof digital customer journey, ensuring the highest standards of customer experience. This individual will advocate for customers across the organization, driving customer experience through market-driven...
-
Custom Software Developer
1 week ago
Sundbyberg Municipality, Sweden Vipas AB Full timeWe are seeking a highly skilled Jira developer to join our team at Vipas AB. As a key member of our IT consulting company, you will contribute to the design, implementation, and maintenance of custom Jira solutions.About Us:Vipas AB is an innovative IT consulting company that strives to create efficient, scalable, and innovative business technology...
-
Customer Service Excellence Manager
20 hours ago
Solna Municipality, Sweden Miele Nordics Full timeService Leadership OpportunityThis is a unique opportunity to join our organization as a Service Leadership Professional, responsible for driving premium service experiences across the Nordic cluster. As a seasoned Customer Service professional, you will manage and drive a profitable service business across the Nordic markets, contributing to the regional...
-
Category Management Leader
3 days ago
Solna Municipality, Sweden Danone Full timeAs a Category Management Leader at Danone, you will play a critical role in driving business growth and profitability through effective category management strategies. You will be responsible for analyzing market trends, identifying opportunities, and developing plans to capitalize on them.You will work closely with cross-functional teams, including...
-
Customer Experience Specialist
20 hours ago
Järfälla Municipality, Sweden Nike Full timeKey ResponsibilitiesThis role demands creativity and ambition. You will be responsible for delivering a premium brand experience to consumers through exceptional consumer service and product knowledge. Your tasks will include supporting various store departments, recommending products to reach sales targets and improving your own knowledge via our tools and...
-
Digital Transformation Leader
4 hours ago
Sundbyberg Municipality, Sweden Aura Cloud Full timeAura Cloud: Leadership RoleAura Cloud is a Stockholm-based Fintech scale-up providing a complete digital cloud platform for financial institutions to launch and run their business at light-speed. Our platform is at the center of our customers' digitization path and business critical.Job Description:We are seeking an experienced Chief Technology Officer to...
-
Software Architect
1 day ago
Solna Municipality, Sweden Customer First AB Full timeWe are seeking an experienced Customer Experience Engineer to join our team at Customer First AB. As a key member, you will be responsible for designing and developing full-stack applications using Vue, Pinia, Node.js, and TypeScript.Key responsibilities include:Designing and developing full-stack applications with Vue, Pinia, Node.js, and...