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Dynamic Customer Support Manager
24 hours ago
We are looking for a skilled Dynamic Customer Support Manager to oversee daily operations and drive high performance in our contact center. As a leader of a team of customer advisors, you will be responsible for mentoring team members, identifying process improvements, and ensuring adherence to company policies.
About the PositionThis is a temporary position for approximately one year. We offer comprehensive benefits, flexible working hours, and a hybrid work model to support your productivity, development, and wellbeing.
About YouTo succeed in this role, you should have:
- Proven experience in team management within a contact center environment.
- Strong leadership skills, with the ability to inspire, motivate, and guide a team to achieve high performance.
- Excellent verbal and written communication skills for effective interaction with both team members and customers.
- Good organizational skills to manage time, resources, and tasks efficiently.
- Adaptability to handle changing circumstances and unexpected challenges.
- Strong conflict resolution abilities to manage team and customer issues.
- A positive, proactive attitude, especially in high-pressure situations.
- A customer-focused mindset, always aiming to exceed customer expectations.
- Fluent Swedish and English language skills.
Fortum is a Nordic energy company dedicated to powering a world where people, businesses, and nature thrive together. Our purpose is to generate and deliver clean energy reliably and help industries decarbonize their processes and grow.
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