Supervisor of Customer Advisors

1 day ago


Sundbyberg Municipality, Sweden Fortum Corporation Full time

We are seeking an exceptional Supervisor of Customer Advisors to join our team in Stockholm. As a key member of our contact center, you will be responsible for leading a team of customer advisors, mentoring team members, and identifying process improvements to drive high performance.

About the Team

You will be part of a dynamic and collaborative team, working closely with colleagues from various departments to achieve common goals. Our workplace is a safe place, both physically and mentally, where everyone feels included and is treated equally.

About You

To succeed in this role, you should have:

  • Proven experience in team management within a contact center environment.
  • Strong leadership skills, with the ability to inspire, motivate, and guide a team to achieve high performance.
  • Excellent verbal and written communication skills for effective interaction with both team members and customers.
  • Good organizational skills to manage time, resources, and tasks efficiently.
  • Adaptability to handle changing circumstances and unexpected challenges.
  • Strong conflict resolution abilities to manage team and customer issues.
  • A positive, proactive attitude, especially in high-pressure situations.
  • A customer-focused mindset, always aiming to exceed customer expectations.
  • Fluent Swedish and English language skills.


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