Customer Service Team Lead

3 hours ago


Solna Municipality, Sweden Fortum Full time

We are seeking a dynamic and experienced Customer Service Team Leader to join our team. In this role, you will lead and supervise a team of customer advisors, ensuring they are well-trained, motivated, and aligned with company objectives.

About the Role

Your key responsibilities include:

  1. Leading and supporting team members in daily operations, offering guidance and assistance.
  2. Monitoring and evaluating team and individual performance to ensure targets and service standards are met.
  3. Conducting training and providing ongoing coaching to develop team skills.
  4. Identifying and implementing process improvements to enhance efficiency and customer satisfaction.
  5. Motivating the team and fostering a positive and collaborative work environment.

To succeed in this role, you should have strong leadership skills, excellent verbal and written communication skills, good organizational skills, adaptability, conflict resolution abilities, and a customer-focused mindset.



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