Customer Service Director

5 hours ago


Solna Municipality, Sweden Miele Nordics Full time

Job Overview:

Miele Nordics seeks an experienced leader to spearhead our service operations in the Nordic region. As Customer Service Director, you will be responsible for delivering a premium service experience to our customers across the Nordic cluster.

Main Responsibilities:

  • Drive the Nordic cluster Service performance and manage the associated Service P&L.
  • Set direction for Business Unit (BU) Customer Service (CS) in the Nordics, in alignment with global BU CS strategy.
  • Contribute as a member of the Cluster Management team, reporting to the Managing Director, Nordics.
  • Lead the direct reporting team, identify and develop talents in cluster markets.
  • Implement and monitor global blueprint in the Nordics while harmonizing processes and seeking efficiencies.
  • Service Business Development - Identify growth opportunities and market & competitor trends within the Nordics.

Requirements:

  • University degree in Engineering/ Business Administration or equivalent academic degree.
  • 5+ years of experience in leading a Customer Service organization.
  • Experience in managing an operation through periods of significant change.
  • Profound understanding of service operations, processes and financials, as well as strong project management skills.
  • Excellent leadership and stakeholder management skills as well as ability to work in a matrix organization.

Benefits:

  • To be part of a global organization where people are passionate about the Miele brand and dedicated to creating quality in everything they do.
  • International organization with international career opportunities.
  • Flexible working hours and hybrid work model.
  • Competitive conditions.


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