Senior Customer Success Lead

4 days ago


Stockholm, Stockholm, Sweden Tietoevry Full time

Cultivate Long-Term Customer Partnerships

Tietoevry Banking is looking for a skilled Service Delivery Manager to drive growth and satisfaction in our Leasing unit.

In this role, you will play a key part in fostering strong relationships with existing customers, ensuring their needs are met, and identifying opportunities for growth.

  • You will serve as the primary point of contact for existing customers, handling agreement management, renewals, and contract negotiations.
  • You will collaborate with customers to maximize the value of our solution and maintain long-term loyalty.
  • You will analyze customer data to identify growth opportunities and develop strategies to expand our offerings.
  • You will facilitate regular meetings with customers and address their ongoing concerns.

About the Role:

  • University degree or equivalent is preferred but not required.
  • Strong technical and commercial acumen.
  • Experience in the leasing industry or related field.
  • Superb customer service skills and ability to boost customer account value.
  • Proficiency in Swedish and English, both written and spoken.
  • Able to work collaboratively, take charge, and demonstrate accountability.


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