
Senior Customer Success Lead
4 days ago
Cultivate Long-Term Customer Partnerships
Tietoevry Banking is looking for a skilled Service Delivery Manager to drive growth and satisfaction in our Leasing unit.
In this role, you will play a key part in fostering strong relationships with existing customers, ensuring their needs are met, and identifying opportunities for growth.
- You will serve as the primary point of contact for existing customers, handling agreement management, renewals, and contract negotiations.
- You will collaborate with customers to maximize the value of our solution and maintain long-term loyalty.
- You will analyze customer data to identify growth opportunities and develop strategies to expand our offerings.
- You will facilitate regular meetings with customers and address their ongoing concerns.
About the Role:
- University degree or equivalent is preferred but not required.
- Strong technical and commercial acumen.
- Experience in the leasing industry or related field.
- Superb customer service skills and ability to boost customer account value.
- Proficiency in Swedish and English, both written and spoken.
- Able to work collaboratively, take charge, and demonstrate accountability.
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