Commercial Success Manager

4 days ago


Stockholm, Stockholm, Sweden Beyond Retail Full time
About the Role at Beyond Retail

Beyond Retail is seeking a Marketing Retention Specialist to develop and implement effective customer retention strategies that drive business growth and revenue expansion.

This role requires a strong understanding of customer behavior, preferences, and pain points, combined with exceptional communication and interpersonal skills to engage with customers and stakeholders.

  • Develop and execute comprehensive customer engagement plans, including email marketing, webinars, and other tactics to foster meaningful relationships with existing customers.

Key Responsibilities:

  • Design and deploy regular customer communications highlighting new features, product enhancements, and potential upsell opportunities.
  • Monitor customer retention metrics and implement corrective measures when necessary, leveraging data-driven insights to inform decision-making.
  • Create engaging content spanning the entire customer lifecycle to ensure a cohesive experience.
  • Guarantee seamless delivery of product updates and upsell opportunity communications across relevant channels.
  • Oversee Net Promoter Score (NPS) and reporting processes.
  • Develop strategic approaches to identifying and nurturing loyal customer advocates.
  • Collaborate closely with sales teams to pinpoint high-priority accounts for intensified engagement and support.

Requirements:

  • Extensive experience in customer engagement, preferably within B2B or SaaS environments.
  • Proficiency in account engagement platforms and/or Salesforce equivalents.
  • Proven project management abilities, ensuring timely completion of multiple tasks and projects.
  • Fluency in Swedish and excellent English language skills, coupled with superior written and verbal communication capabilities.
  • Background in content creation, encompassing copywriting, visual design, and video production.
  • Analytical mindset, allowing for accurate measurement of communication effectiveness.
  • Outstanding teamwork and relationship-building skills, fostering cooperation across various departments.


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