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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Specialist to join our Digital Workplace team at Sobi. As a key member of our team, you will be responsible for providing end-user support for our Conference system and administering the conference system back-end.
Key Responsibilities- Coordinate incoming incidents and catalog tasks for Digital Workplace, ensuring no incidents get left behind
- Add information to the Modern Workplace Learning site and ServiceNow Knowledgebase as part of the Digital Workplace team
- Collaborate with Global ServiceDesk around Digital Workplace issues and ensure a high service level to our end users
- Notice trends and report reoccurring problems
- Be part of the Digital Workplace Team, developing the workplace of the future at Sobi
- Stay up to date with end-user related changes in Microsoft 365
- Proactively monitor service health related issues in Microsoft 365 Admin Portal
- Experience in working with the Microsoft 365 platform, focusing on collaboration and Office apps, from both an end user and support perspective.
- Experience in leading training sessions for end-users and peers
- Experienced within remote support
- Knowledge of Microsoft Windows operating system environment
- Excellent communication skills in English
- Basic knowledge of the ITIL framework is desired.
- Prior knowledge of working in a Microsoft 365 environment
- Customer-oriented with a drive to find the optimal solutions for stakeholders and users
- Analytical, structured, and self-motivated with ability to work on multiple tasks
- A strong team player, with the ability to work effectively in a team and interact with people of different cultural, seniority and functional backgrounds.
Sobi is a global company with over 1,700 employees in more than 30 countries. We are committed to the societies where we operate and are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
We believe that our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package to support the health and happiness of our staff.
We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
