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Customer Support Director Underwater Systems
2 days ago
At TN Sweden, we are passionate about making our customers' ideas a reality. Join our welcoming world of technology and contribute to creating innovative solutions for the underwater domain.
Your Role
We are seeking a seasoned leader with experience in customer support operations to lead and develop our team. As our new Customer Support Manager, you will oversee project managers and engineers supporting customer operations for a range of products, including autonomous and remotely operated underwater vehicles.
You will work closely with employees, contract managers, line managers, and other functions within the business unit to ensure seamless support throughout the product's operational life. You will also be responsible for evolving our service offerings and driving strategic decisions.
Your Profile
To succeed in this role, you should have a strong background in leadership, contract execution, and project management. A solid understanding of customer support's impact on business success is essential. As a collaborative leader, you will drive results through a team effort, promoting open communication and a positive work environment.
Candidates with previous experience in after-sales and customer support, military requirements, and maritime installations will be highly valued. This role requires security vetting based on current regulations and additional citizenship obligations may apply.
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