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Customer Support Manager Underwater Expertise
3 days ago
About the Job
We are seeking a highly motivated and experienced professional to join our team as a Customer Support Manager for underwater systems. As a key member of our business unit, you will be responsible for leading a team of project managers and engineers in providing exceptional support to our customers.
Your primary responsibilities will include developing and executing strategies to enhance customer satisfaction, overseeing daily operations, and driving strategic initiatives to improve the business unit's performance.
You will collaborate closely with various stakeholders, including employees, contract/customer managers, line managers, and other functions within the business unit to guarantee seamless customer support throughout the product lifecycle.
Key Responsibilities
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Leading a team of project managers and engineers to deliver high-quality support services to customers.
- Collaborating with cross-functional teams to drive strategic initiatives and operational improvements.
- Fostering a culture of excellence, innovation, and teamwork within the business unit.
About Our Company
Saab is a leading provider of advanced defence and security solutions, empowering nations to protect their people and societies. We are committed to delivering innovative solutions that meet the evolving needs of our customers.
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