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Support Manager for Submarine and Autonomous Systems
3 days ago
Role Overview
We are looking for a seasoned Customer Support Manager to lead our underwater systems customer support operation. As a critical member of our business unit, you will be responsible for developing and implementing strategies to enhance customer satisfaction, managing daily operations, and driving strategic initiatives to improve the business unit's performance.
Your key responsibilities will include collaborating with various stakeholders, including employees, contract/customer managers, line managers, and other functions within the business unit to guarantee seamless customer support throughout the product lifecycle.
Key Accountabilities
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Leading a team of project managers and engineers to deliver high-quality support services to customers.
- Collaborating with cross-functional teams to drive strategic initiatives and operational improvements.
- Fostering a culture of excellence, innovation, and teamwork within the business unit.
About Our Organisation
Saab is a leading provider of advanced defence and security solutions, empowering nations to protect their people and societies. We are committed to delivering innovative solutions that meet the evolving needs of our customers.
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