Underwater Support Operations Leader
3 days ago
About the Role
We are looking for a highly experienced leader to manage our customer support operation for underwater systems. As a Customer Support Manager, you will be responsible for leading a team of project managers and engineers in providing excellent support to our customers.
Your key responsibilities will include developing and implementing strategies to improve customer satisfaction, managing day-to-day operations, and driving overall strategic questions and operational improvements.
You will work closely with employees, contract/customer managers, line managers, and other functions within the business unit to ensure that we provide our customers with support throughout the products' operational life.
Requirements
- Previous experience in leadership roles as well as experience from contract execution and project management.
- Strong business acumen and understanding of the importance of customer support's business impact on the business unit's success.
- Able to keep the focus on day-to-day operations while driving overall strategic questions and operational improvements.
- Confident communicator in both Swedish and English and can easily share information in a clear and relevant manner, both verbally and in writing.
About Us
Saab is a leading defence and security company with an enduring mission to help nations keep their people and society safe. Empowered by its talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.
We have a solid mission to keep people and society safe and we are committed to delivering innovative solutions that meet the needs of our customers.
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