Onboarding Process Specialist

3 days ago


Linköping, Östergötland, Sweden Brp Systems AB Full time
Key Responsibilities
- Manage the onboarding process for new customers, ensuring timely and successful implementation.
- Provide comprehensive training sessions for the customer and their teams, covering all aspects of the BRP software.
- Collaborate with customers in configuring their systems, including memberships, payment solutions, access systems, and other integrations.
- Work closely with internal teams, such as Support, Development and Sales, to address customer needs and challenges.
- Act as the main point of contact for onboarding projects, coordinating with internal teams to ensure smooth implementation.
- Gather feedback from customers to improve our onboarding process and customer experience.
- Document and share best practices for onboarding to contribute to continuous improvement in the team.

What We're Looking For
We are looking for a person with proven experience in customer onboarding, project management, or a similar role, ideally within the software/technology industry. We think that experience from working at a growth company will be beneficial since things are happening quickly, and a lot is going at Brp Systems. It's essential to us that the person we hire feels comfortable in this type of environment. We also want you to have:

  • Strong technical aptitude and ability to quickly learn and adapt to new systems and processes.
  • Excellent communication and interpersonal skills – you can easily explain complex topics in a clear, concise, and friendly manner.
  • A customer-focused mindset with a passion for helping others succeed.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Proactive problem-solving skills and the ability to adapt to changing priorities.
  • Fluency in English (written and spoken). Knowledge of Danish, Swedish, or Norwegian is a strong plus.
  • Knowledge of project management tools or CRM systems.
  • A minimum of 1 year of project management experience.


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