Senior Director of Customer Experience

3 days ago


Linköping, Östergötland, Sweden Monterro AB Full time

About Us

MaintMaster, a B2B software company based in Linköping, is committed to becoming the leading provider of Operational Excellence solutions in Europe. As a key member of our team, you will play a vital role in driving our growth journey.

Position Overview

We are seeking an experienced leader to head up our Customer Success, Support, and Professional Services teams. You will be responsible for leading, organizing, and developing these teams, as well as driving upsell and cross-sell efforts in line with our overall business goals and customer needs.

Your Key Responsibilities

  • Lead and develop high-performing teams to deliver exceptional customer experiences
  • Drive strategic initiatives to expand our customer base and increase revenue
  • Collaborate with our CEO and management team to shape our growth strategy
  • Ensure seamless integration with our existing customer base and strategies

Requirements

To succeed in this role, you will need:

  • A strong background in sales management, preferably in the B2B software space
  • Experience in leading complex solutions and selling to the manufacturing industry
  • Excellent leadership and client engagement skills
  • Fluency in English and Swedish

About MaintMaster's Software Portfolio

We offer a comprehensive suite of solutions, including a maintenance system (CMMS), operational efficiency and continuous improvement system (OEE system), and an IoT solution for data gathering. Our software adapts to your needs, providing full control over maintenance work and enabling data-driven decision-making.

Reporting and Monterro AB

You will report directly to our CEO, Isac Wiksten, and work closely with our main shareholder, Monterro AB, to drive our growth journey and contribute to our company's success.



  • Linköping, Östergötland, Sweden Brp Systems AB Full time

    We are looking for a highly motivated individual with proven experience in customer onboarding, project management, or a similar role. Ideally, you have experience working at a growth company where things happen quickly.RequirementsStrong technical aptitude and ability to quickly learn and adapt to new systems and processes. Excellent communication and...


  • Linköping, Östergötland, Sweden TN Sweden Full time

    We are seeking a highly skilled Director of Stakeholder Engagement to join our team at Saab. In this role, you will lead the development of effective engagement strategies with key stakeholders and ensure that their needs are met through tailored solutions.You will be responsible for managing relationships with senior stakeholders, identifying opportunities...


  • Linköping, Östergötland, Sweden TN Sweden Full time

    At TN Sweden, we are passionate about making our customers' ideas a reality. Join our welcoming world of technology and contribute to creating innovative solutions for the underwater domain.Your RoleWe are seeking a seasoned leader with experience in customer support operations to lead and develop our team. As our new Customer Support Manager, you will...


  • Linköping, Östergötland, Sweden Netadmin Systems Full time

    We are seeking an experienced Finance Director to join our team at Netadmin Systems. As a key member of our management team, you will be responsible for overseeing the financial operations of the business, including finance and accounting, compliance with statutory requirements, corporate governance, and risk management. Your expertise will help us achieve...


  • Linköping, Östergötland, Sweden TN Sweden Full time

    Job Title: Engineering Director, SwedenWe are seeking an experienced Engineering Director to join our team in Sweden. As a key member of our leadership team, you will be responsible for leading and coaching software development teams working on state-of-the-art surveillance and security solutions.The ideal candidate will have a strong background in software...


  • Linköping, Östergötland, Sweden TN Sweden Full time

    Customer Support for Saab ProductsWe're looking for a skilled Customer Support Aircraft Engineer to develop and implement effective support strategies for our customers.Key responsibilities include responding to technical questions, resolving customer concerns, and collaborating with internal teams to ensure seamless support.About the JobThis role requires...


  • Linköping, Östergötland, Sweden Monterro AB Full time

    About UsWe are MaintMaster, a fast-growing B2B software company poised to revolutionize Operational Excellence in Europe. With an extensive portfolio of solutions, including maintenance management systems (CMMS), operational efficiency tools (OEE system), and IoT-enabled data gathering capabilities, we empower our clients to make informed decisions and drive...


  • Linköping, Östergötland, Sweden Axis Communications - Linköping Full time

    Leadership OpportunityAxis Communications in Linköping is seeking an experienced Engineering Director to lead and develop software development teams working on state-of-the-art surveillance and security solutions.Key ResponsibilitiesDevelop and implement strategies for team growth and development.Collaborate with cross-functional teams to drive project...


  • Linköping, Östergötland, Sweden Tietoevry Full time

    Job DescriptionTietoevry is a leading technology company with a strong Nordic heritage and global capabilities. We are seeking a Senior Sales Professional to join our team and contribute to our growth in the IFS area. The ideal candidate will have a proven track record of sales success, excellent communication skills, and the ability to build strong...


  • Linköping, Östergötland, Sweden Netadmin Systems AB Full time

    Job DetailsThe Director of Finance and Operations will be responsible for leading the finance team and overseeing the financial operations of Netadmin Systems AB. This role requires a strong understanding of financial principles and practices, as well as excellent leadership and communication skills.Key Responsibilities:Develop and implement financial...


  • Linköping, Östergötland, Sweden Netadmin Systems AB Full time

    Job DescriptionThe Strategic Financial Manager will lead the finance team and oversee the financial operations of Netadmin Systems AB. This role requires a strong understanding of financial principles and practices, as well as excellent leadership and communication skills.Key Responsibilities:Develop and implement financial strategies to drive business...


  • Linköping, Östergötland, Sweden P2 Innovate Full time

    P2 Innovate partners with customers to drive digital transformation and innovation through ERP consulting services. We seek a seasoned Infor Solution Architect to lead the development of strategic roadmaps and solutions that deliver business outcomes.Main ResponsibilitiesDrive Business Growth by designing and implementing Infor Cloud ERP solutions that meet...


  • Linköping, Östergötland, Sweden Axis Communications Full time

    We are seeking a Technical Program Director to join our team in Linköping, Sweden. As a key member of the leadership team, you will be responsible for leading and developing software development teams working on cutting-edge surveillance and security solutions.Your primary focus will be on building and maintaining high-performing teams of software...


  • Linköping, Östergötland, Sweden NIRA Dynamics AB Full time

    NIRA Dynamics AB develops sophisticated software solutions for passenger cars, working with leading car manufacturers like Audi, Volkswagen, Geely, Seat, Skoda, Volvo, and Renault.We are seeking a Senior Linux Engineer to join our team of IT experts responsible for our IT environments.As a Senior Linux Engineer, you will be responsible for developing and...


  • Linköping, Östergötland, Sweden TN Sweden Full time

    Pinetree works with search, recruitment, and headhunting within IT, helping companies find top talent in the industry. As a Senior Application Engineer at Paf, you will be part of a close-knit team that shares a passion for delivering high-quality products and experiences.The role involves working on the iOS application, from requirement specification to...


  • Linköping, Östergötland, Sweden Cyber Crime Full time

    Digital Risk ProtectionA Senior Security Architect at Cyber Crime has the opportunity to be part of a global, diverse environment. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints...


  • Linköping, Östergötland, Sweden TRIGO ADR Americas Full time

    Job OverviewWe are seeking a highly skilled Delivery Assurance Director to join our team at TRIGO ADR Americas. As a key member of our Delivery Assurance team, you will be responsible for ensuring the timely and cost-effective delivery of required commodities.Key responsibilities include:Leading initiatives to scale up component deliverables into stable and...


  • Linköping, Östergötland, Sweden TN Sweden Full time

    We are looking for an experienced Senior Project Coordinator and Engineer to join our team and contribute to the success of our engineering projects.Main Responsibilities:Coordinate project teams to ensure successful project delivery, taking ownership of project planning, execution, and monitoringManage project risks, issues, and dependencies to minimize...


  • Linköping, Östergötland, Sweden Manta Full time

    The Manufacturing Director will oversee product delivery in accordance with project requirements and timeline. This is a key leadership role across the organization.Effective planning of goods and services procurement, logistics, and inventory management is essential to meet demand for components/raw materials originating from production and finished goods...


  • Linköping, Östergötland, Sweden TN Sweden Full time

    Job TitleEnergy Advisor in Chania, CreteVattenfall is seeking a highly motivated and customer-focused individual to join our team in Chania, Crete. As an Energy Advisor, you will be responsible for providing exceptional customer service and support to customers.The ideal candidate will have excellent communication skills, fluency in Finnish, and a strong...