Customer Service Representative

4 days ago


Uppsala, Uppsala, Sweden TN Sweden Full time

Welcome to Vattenfall, Northern Europe's leader in the energy sector with over 100 years of experience in supplying energy to industries and homes.

Job Description

We are seeking a highly motivated Customer Service Representative to join our team in Chania, Crete. As a key member of our Vattenfall Energy Customer Experts team, you will be responsible for providing exceptional customer service to our clients.

  • Be the primary point of contact for customer requests, representing our company's commitment to renewable energy solutions.
  • Respond to inquiries about our client's new and existing services and solutions in a professional and timely manner.
  • Handle inbound calls and emails from customers, focusing on promoting our electricity solutions.
  • Assist customers with their electricity contracts and invoices.

What You Will Bring:

  • Fluency in Finnish.
  • Very good use of English – both in written and spoken language.
  • Work experience in a customer support role is a plus.
  • An interest in fossil-free energy sources will be considered an asset.
  • Exceptional communication & soft skills, as well as a problem-solving mentality.
  • Tech savviness & learning agility.
  • A positive and adventurous attitude.
  • A sponge that is willing to soak up all the knowledge and experience we offer.
Benefits
  • Complete relocation support (flight ticket to Chania, Crete, pick-up & drop).
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.


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