Senior Manager of Customer Experience

4 days ago


Uppsala, Uppsala, Sweden TN Sweden Full time

Our Company

TN Sweden is an organization that believes in ownership from day one, empowering employees to grow and take accountability.

About the Position

The Senior Manager, Customer Engagement Technology will lead our digital customer engagement technology application portfolio. This includes digital applications and services that enable best-of-breed digital initiatives and marketing automation for global marketing and business partners.

Accountabilities

  1. Develop and implement requirements, business rules, workflows, and processes for marketing automation tools.
  2. Track product adoption, system performance, and value delivered through marketing technology.
  3. Oversee project implementations, including timelines, coordination with stakeholders, and ongoing management and reporting of critical deliverables.
  4. Collaborate with cross-functional teams to design, implement, and manage marketing automation tools, templates, and reporting.

Requirements

  • Strong experience in marketing technology systems.
  • Effective experience in digital marketing with hands-on experience implementing and owning products.
  • Extensive knowledge of marketing automation platforms, customer data platforms, data warehousing, personalization enablement, and data-driven marketing principles.
  • Expertise in audience creation, journey configuration, data feed integrations, and A/B testing best practices with leading marketing cloud platforms like Salesforce and Adobe.


  • Uppsala, Uppsala, Sweden TN Sweden Full time

    At TN Sweden, we are seeking a Senior Customer Success Manager to join our team in Uppsala. This role is responsible for maximising net retention and expansion on a portfolio of strategic customers by delivering the Customer Success Programme.Key ResponsibilitiesNet Revenue Retention (NRR) for existing strategic customers.Delivering the Kaisa Customer...


  • Uppsala, Uppsala, Sweden TN Sweden Full time

    As a Senior Customer Success Manager at TN Sweden, you will be responsible for delivering the Kaisa Customer Success Programme to key customers and driving business growth.About the RoleThis is a leadership role that requires strong commercial acumen, customer relationship management skills, and the ability to drive business outcomes.The ideal candidate will...


  • Uppsala, Uppsala, Sweden Danaher - Global Full time

    Customs and Compliance Manager Job DescriptionWe are seeking an experienced Customs and Compliance Manager to join our global trade operations team. This individual will be responsible for ensuring our import and export activities comply with all relevant laws and regulations.Key Accountabilities:Manage customs and compliance risks associated with our import...


  • Uppsala, Uppsala, Sweden TN Sweden Full time

    We are looking for a highly experienced Customer Success Manager to lead our commercial efforts in Uppsala. The successful candidate will be responsible for delivering the Kaisa Customer Success Programme to key customers and driving business growth.About the RoleThis is a leadership role that requires strong commercial acumen, customer relationship...

  • Customer Onboarding

    3 weeks ago


    Uppsala, Uppsala, Sweden Kaisa Technologies AB Full time

    About Kaisa:At Kaisa, we design and automate personalised customer experiences. Our global team is at the heart of our success — a talented, diverse group driven by innovation, collaboration, and impact. We don't just build products; we create solutions that empower businesses.What makes Kaisa stand out? Our values, which guide us every day:- Innovate with...


  • Uppsala, Uppsala, Sweden TN Sweden Full time

    Job DescriptionThe Senior Manager, Customer Engagement Technology will oversee the discovery, implementation, adoption, and continuous improvement of customer and marketing technology platforms. This includes digital applications and services that enable best-in-class digital initiatives and marketing automation for global marketing and business...


  • Uppsala, Uppsala, Sweden TN Sweden Full time

    Thermo Fisher Scientific's Finance teams play a vital role in enabling business growth and supporting functional teams to make informed decisions. As a world leader serving science, we are ranked #95 on the Fortune 500 list and have revenues exceeding $40 billion.The Immunodiagnostics Division is a significant contributor to our organization, with over 2000...


  • Uppsala, Uppsala, Sweden I.A.R. Systems AB Full time

    Are you detail-oriented, process-driven, and comfortable working in a fast-paced, international environment? We are seeking a Customer Operations Representative to join our team in Uppsala, Sweden. In this role, you will play an important part in ensuring seamless order management, invoicing, and customer support across Europe, the Middle East, and India...


  • Uppsala, Uppsala, Sweden TN Sweden Full time

    About the RoleWe are seeking a Senior Manager, Customer Engagement Technology to lead our digital transformation efforts. The ideal candidate will have experience in marketing technology systems, digital marketing, and audience creation. They should be able to influence senior leaders and drive well-reasoned decisions.Key AccountabilitiesDesign and implement...


  • Uppsala, Uppsala, Sweden Danaher - Global Full time

    Transform Human HealthWe're a leader in providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.The Senior HR Business Partner will be responsible for providing leadership and...


  • Uppsala, Uppsala, Sweden Who Collaborating Centre For Int Drug Monitoring Full time

    Would you like to contribute to the safer use of vaccines and medicines for everyone everywhere? We are seeking a dynamic, multilingual Customer Engagement Specialist to join our Customer Engagement team. This is a temporary position, initially for 12 months, to cover for a colleague on parental leave. Since 1978, UMC has been dedicated to developing,...


  • Uppsala, Uppsala, Sweden Thermo Fisher Scientific Inc. Full time

    Job DescriptionWe are looking for an experienced HR Manager to join our team at Thermo Fisher Scientific Inc. The successful candidate will provide strategic guidance and operational support for all human resources needs within our organization.About UsThermo Fisher Scientific Inc. is the world leader in serving science, with a mission to enable our...


  • Uppsala, Uppsala, Sweden Jurek Recruitment & Consulting AB Full time

    If you´re an experienced finance professional with a strong background in financial planning and analysis, this interim role offers a unique opportunity within a leading international pharmaceutical company. As a Senior Manager FP&A, you will collaborate with executives and oversee key financial areas, driving strategic decision-making and supporting...


  • Uppsala, Uppsala, Sweden Barona Teknik & Installation AB Full time

    About the Job:We are currently looking for a Senior Site Administrator to join our team at Barona Teknik & Installation AB. This is an exciting opportunity to work on a large-scale industrial construction project, providing administrative support to the project director and management team.Key Responsibilities:Monitor and record hours worked by employees on...


  • Uppsala, Uppsala, Sweden Strandberg Guitars AB Full time

    Join the future of guitars as Strandberg Guitars Customer Support RepresentativeStrandberg Guitars is redefining the electric guitar industry with cutting-edge innovation, world-class quality, and an unrelenting passion for music. As we continue to push the boundaries, we're expanding our customer support team and looking for a Customer Support...

  • Success Manager

    2 days ago


    Uppsala, Uppsala, Sweden TN Sweden Full time

    Are you a results-driven Customer Success Manager looking for a new challenge? Do you have a passion for driving business growth and delivering exceptional customer experiences?About the JobWe are seeking a highly experienced Customer Success Manager to join our team in Uppsala.The successful candidate will be responsible for delivering the Kaisa Customer...


  • Uppsala, Uppsala, Sweden SallyQ AB Full time

    SallyQ AB is a renowned consulting firm dedicated to delivering high-quality services to clients across various industries. Our team of experts has extensive experience in helping companies achieve their strategic goals, and we're now seeking talented professionals to join our ranks.About the PositionWe're currently recruiting two senior consultants to join...


  • Uppsala, Uppsala, Sweden IAR Full time

    About the RoleAs a Senior Technical Lead, you will drive the organization's goals by empowering and engaging with the technical experts in your team. You will contribute to the evolution of solutions targeting the embedded domain as part of the Engineering division.We are looking for a great communicator who can inspire confidence and enable an innovative...


  • Uppsala, Uppsala, Sweden Statkraft Full time

    Becoming Part of Our TeamWe are seeking a dedicated and ambitious Product Manager to lead our B2C Europe Product Assortment. As a key member of our team, you will be responsible for developing and executing strategies to drive business growth and customer satisfaction.You will work closely with cross-functional teams to create and implement product plans,...


  • Uppsala, Uppsala, Sweden Meet a Group international AB Full time

    About the RoleAt Meet a Group international AB, we are seeking an experienced Restaurant Operations Manager to join our team as an Assistant Manager at Five Guys Scandinavia. As a key member of our management team, you will play a vital role in ensuring the smooth day-to-day operations of the restaurant and contributing to its long-term success.Key...