Senior Customer Success Professional

2 days ago


Uppsala, Uppsala, Sweden TN Sweden Full time

At TN Sweden, we are seeking a Senior Customer Success Manager to join our team in Uppsala. This role is responsible for maximising net retention and expansion on a portfolio of strategic customers by delivering the Customer Success Programme.

Key Responsibilities
  • Net Revenue Retention (NRR) for existing strategic customers.
  • Delivering the Kaisa Customer Success Programme to key stakeholders and ensuring adoption of the product suite.
  • Maximising value and business impact through customer goal setting, pain point analysis, and KPI establishment.

The ideal candidate will have 7+ years of experience in Enterprise SaaS Customer Success or a related field with a proven track record of customer relationship management.

Required Skills and Qualifications
  • Proven commercial ownership and strategic customer retention experience.
  • Strong emotional intelligence and ability to influence decision makers.
  • Excellent analytical, problem-solving, and dot-connecting skills.

We offer a talented team environment, flexible work arrangements, and opportunities for professional development and growth.



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