Service Upgrade Engineer

3 weeks ago

Uppsala, Uppsala, Sweden Cytiva Sweden AB Full time
Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

As a result of our growing customer needs to ensure maximum lifecycle utilization of their equipment, we are looking for a Global Services Upgrade Engineer/ Technical Services Project Engineer.

The Global Services Upgrade Engineer will be responsible for managing custom upgrade orders. This includes reviewing order, creating part numbers and a build of materials, sourcing the material, engineering the upgrade, and putting instructions together on how to execute the upgrade in the field.

This position reports to the Sr Manager,Global Services Custom Products and Repair Center Operations and is part of the Customer Support Multifuction department located in either Uppsala or Umeå, Sweden and will be an on-site role.

What you'll do:

- Review customer orders for upgrades and determine whether the upgrade is possible.
- Create a quote and price proposal to customer
- Put together a build of materials for each upgrade and sending a quotation to the requester for the upgrade.
- Manage the upgrade projects through installation and making sure the projects runs smoothly.
- Maintain appropriate relationships and work with both internal and external suppliers to get pricing and material for each upgrade.
- Assemble and quality check each upgrade before sending to the customer.
- Write any needed documentation for the field team to execute the upgrade at the customer site.
- Handle any customer complaints which come in regarding upgrades delivered.
- Work closely with our manufacturing and align resources needed to deliver upgrades.
- Ensure regular communication to key stakeholders and end users (Service Managers/Field Engineers)
- Develop and maintain quality-controlled processes/SOPs
- Upgrade support to customer and field engineer, travel as needed – 10-15%.

Who you are:

- High level of technical knowledge and understanding (hardware/software)
- Bachelor of Science/ Engineering or equivalent
- 5--10 years experience with electrical and automation design and/or in similar role
- Strong focus on customer, quality and meeting customer needs in a global environment
- Excellent communications skills in Swedish and English (oral and written)
- Proficient in Microsoft Office applications

Interviews and candidate selection will happen continuously, we look forward to your application today

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

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