Customer Service Representative
4 weeks ago
About the Role
Univar Solutions is seeking a Customer Service Representative to join our team in Malmö. As a key member of our customer support team, you will be responsible for the entire process from "order to cash," ensuring seamless delivery and payment for our customers.
Key Responsibilities
- Registering customer orders in the system (SAP)
- Delivery follow-up
- Taking incoming calls and emails from B2B customers
- Guiding customers through their tickets
- Handling reimbursements and complaints
Requirements
- Experience in customer support functions
- Proficiency in SAP or other ERP systems
- Positive and proactive attitude towards colleagues and customers
- Keen sense of quality and responsibility
- Curiosity, open-mindedness, and willingness to contribute to new initiatives
What We Offer
- A company that thinks globally and acts locally
- Competitive compensation
- Management that actively develops people and business
- A market-leading brand with market-leading products
- Ample opportunities for professional growth in a global organization
About Univar Solutions
We are a leading global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives. Our team of over 10,000 employees supports our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet.
We offer a Total Rewards package that includes market-aligned pay and incentives, as well as diverse benefits to support our employees' physical, emotional, and financial wellbeing. We are committed to a diverse workforce and a culture of inclusion, and we are an equal opportunity employer.
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