Customer Service Representative
4 hours ago
We are seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Provide top-notch service to customers via phone, email, or chat, addressing their inquiries and resolving issues in a timely and professional manner.
- Be an expert in product information, styling tips, stock status, shipping details, payment queries, and campaign errands, ensuring accurate and up-to-date information is provided to customers.
- Collaborate with colleagues and trainers to develop and implement effective solutions to customer issues, ensuring a seamless customer experience.
- Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with company policies and procedures.
- Fluency in one of the following languages: Swedish, Danish, Norwegian, or Finnish.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Previous experience in the service industry is a plus, but not required.
- Good communication skills and a real interest in expressing yourself well, both in speech and writing.
Boozt is one of the leading e-commerce players in the Nordics, offering a wide range of products, including fashion, kids, sports, beauty, and home. We value diversity and inclusiveness, and our team consists of over 1100 employees from more than 38 nationalities. We believe that our diverse teams help us build an innovative and vibrant workplace.
We are an equal opportunity employer and welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.
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