Customer Service Representative

2 weeks ago


Malmo, Skåne, Sweden FedEx Full time
Customer Care Representative-Associate

About the Role

We are seeking a highly skilled and customer-focused Customer Care Representative-Associate to join our team at FedEx. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a thorough understanding of FedEx products and services
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements

  • Fluent in Swedish or Norwegian and excellent communication skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a global leader in the logistics industry

Join Our Team

At FedEx, we are committed to providing our customers with exceptional service and support. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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