Customer Service Representative

4 days ago


Malmo, Skåne, Sweden Boozt Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Boozt. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities

  • Provide top-class service to our customers through various communication channels, including phone, email, and chat
  • Be an expert in product information, payment queries, stock status, shipping details, styling tips, and campaign errands
  • Work closely with our team to ensure seamless customer experience from order to delivery

Requirements

  • Fluency in Danish and English languages
  • Excellent problem-solving skills and ability to connect with people
  • Previous experience in the service industry is a plus
  • Good communication skills and interest in expressing yourself well, both in speech and writing
  • Pride in being precise and considerate in behavior both internally and externally

What We Offer

  • Full-time employment with a 6-month probation period
  • Flexible working hours with a rolling schedule
  • Opportunity to work with a dynamic and international team
  • Great personal and internal career development
  • A culture that incorporates our values of trust, freedom, and responsibility
  • Flexible work environment
  • Driven and passionate international colleagues
  • A generous employee discount
  • Wellness allowance and sports activities, HQ onsite masseuse and medical doctor

About Us

We are one of the leading e-commerce players in the Nordics, offering fashion, kids, sports, beauty, and home products. Our team consists of over 1100 employees from more than 60 nationalities, and we believe that our diverse teams help us build an innovative and vibrant workplace. We are an equal opportunity employer that embraces diversity and inclusiveness.



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