Technical Customer Support Specialist

4 days ago


Malmo, Skåne, Sweden InformaIT AB Full time
About InformaIT AB

We are a fast-growing Software as a Service (SaaS) company that specializes in innovative proofreading solutions. Our mission is to provide accurate and efficient proofreading services to our customers, saving them time and reducing errors.

Our company has been at the forefront of proofreading innovation for over 20 years, developing cutting-edge software that detects deviations and presents them in a printable report. Our products are designed to be user-friendly, accessible, and scalable, making them suitable for a wide range of industries, including pharmaceuticals, food and beverages, and advertising agencies.

We pride ourselves on our commitment to delivering exceptional customer service, and we are seeking a highly skilled Technical Customer Support Specialist to join our team.

Job Summary

We are looking for a Technical Customer Support Specialist to provide technical support to our customers and partners. The successful candidate will be responsible for:

  • Providing first-line support to our customers and partners
  • Setting up systems for new customers
  • Configuring our services
  • Providing day-to-day technical support to our customers and partners
  • Training users on our platform
  • Collaborating with our tech and product teams to escalate and resolve complex issues
  • Maintaining detailed records of customer interactions and feedback for continuous improvement
  • Ensuring our customers get the most value from our solution
  • Representing our company as a brand ambassador, fostering positive relationships with our user community
Requirements

To be successful in this role, you will need:

  • Proven customer support experience or experience as a Client Service Representative, preferably in the tech industry
  • Excellent communication skills in English, both verbally and in writing
  • Additional languages to English are advantageous
  • Empathy and a solid commitment to providing outstanding customer service
  • Ability to work independently and as part of a collaborative team
  • Strong problem-solving skills and a solution-oriented mindset
  • Tech-savvy with the ability to quickly learn and navigate software applications such as Cloud platforms, Windows Server, Jira, Adobe Suite, etc
  • Meriting if you have experience in print production and Artwork Management
What We Offer

As a Technical Customer Support Specialist at InformaIT AB, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have the chance to develop and grow with the company, working towards a global market and different industries.

We are committed to providing a supportive and inclusive work environment, and we offer a competitive salary and benefits package to our employees.



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