Finnish Language Customer Service Expert

6 days ago


Malmo, Skåne, Sweden Boozt Full time

About the Role

We are seeking a highly skilled and customer-focused Finnish Speaking Customer Service Agent to join our team at Boozt. As a key member of our Customer Service Team, you will be responsible for providing top-notch service to our customers via various communication channels.

Key Responsibilities

  • Provide exceptional customer service through phone, email, and chat interactions
  • Be a product expert, answering customer inquiries on product information, styling tips, stock status, shipping details, payment queries, and campaign errands
  • Work closely with our trainers to develop and implement effective solutions to customer issues
  • Collaborate with colleagues to ensure seamless customer experience across all touchpoints

Requirements

  • Fluent Finnish language skills, both spoken and written
  • Excellent communication skills, with the ability to articulate complex information in a clear and concise manner
  • Proven customer service experience, preferably in a fast-paced and dynamic environment
  • Ability to work in a team-oriented environment, with a focus on delivering exceptional customer experiences
  • Strong problem-solving skills, with a passion for finding creative solutions to customer issues

What We Offer

  • A dynamic and international work environment, with opportunities for growth and development
  • A comprehensive training program to ensure your success in the role
  • A competitive salary and benefits package
  • The chance to work with a leading e-commerce company in the Nordics

About Us

Boozt is a leading e-commerce player in the Nordics, offering a wide range of products to our customers. We are committed to delivering exceptional customer experiences, and we are seeking like-minded individuals to join our team.



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